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Michigan Unemployment Insurance Assistance Claims Department

Phone Number & Getting a Rep

Michigan Unemployment Insurance Assistance Claims Department number

866-500-0017
Toll-free·Calls Claims Department· See main phone number & contact info
Q:

How do I talk to a human at this Michigan Unemployment Insurance Assistance number?

A:Follow prompts. Enter SSN and PIN or Forgot PIN and enter birthday. Wait or enter info for call back.
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8am-4:30pm EST. The least busy day is Sunday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Michigan Unemployment Insurance Assistance Claims Department?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Monday.

All Michigan Unemployment Insurance Assistance customer service contact information

This is the #1 most popular Michigan Unemployment Insurance Assistance phone number out of 2. Click above to go back to the main customer service number and other contact information, including Michigan Unemployment Insurance Assistance email addresses, twitter handles, and live chat options.

More Michigan Unemployment Insurance Assistance Customer Phone Numbers

Marvin Customer Service

866-638-3993
Toll-free · Mon-Fri 8am-4:30pm EST · Follow prompts. Enter SSN and PIN or Forgot PIN and enter birthday. Wait or enter info for call back. ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Michigan Unemployment Insurance Assistance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:  Follow prompts. Enter SSN and PIN or Forgot PIN and enter birthday. Wait or enter info for call back.
Below are some clips we've found from Michigan Unemployment Insurance Assistance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to the state of Michigan unemployment insurance Agency. For English, press one. Due to heavy call volume, you may experience extended wait times before reaching an agent. You may wish to take advantage of the callback option that will be offered to you as you wait for an agent. You may also call us later in the week when wait times are typically shorter. Lastly, you can choose to schedule a phone appointment with at w w w dot michigan dot gov slash u I a. If you received unemployment benefits in twenty twenty three, you will receive a form ten ninety nine g for your tax records. UIA will mail a ten ninety nine g to every claimant by the end of January. Your ten ninety nine g will include payments issued during the calendar year, This includes amounts sent to third parties on your behalf. For example, child support, income tax withholdings, benefit overpayments. As a result of these withholdings, you may have received less than what is reported on the ten ninety nine g You are encouraged to consult with the IRS to learn how these deductions affect your tax taxes and how to report them. The fastest way to apply for benefits says to hang up and file online at michigan dot gov slash u I a, click on my wam for workers to begin your claim filing online. It's fast, convenient, and is available twenty four hours a day. For step by step instructions on how to create your account, view the myWAM toolkit for claimants. To receive a link to report an issue with my login, press one."
Excerpt from a call with Michigan Unemployment Insurance Assistance
Wednesday, January 17, 2024 4:37 PM

They may need the phone number on your account

"Welcome to the State of Michigan unemployment insurance agent Agency. For English, press one. Due to heavy call volume, you may experience extended wait If you received unemployment benefits The fastest way to apply for to inquire about or file a claim for us to file or complete a claim, press Due to unusually heavy call volume, all agents are busy servicing customers. You may file your claim twenty four hours a day online through your myWAM account.
You may also visit the UIA website for information about filing a claim and your eligibility. We can send you a link to your mobile phone to access resources regarding your eligibility."
Excerpt from a call with Michigan Unemployment Insurance Assistance
Wednesday, January 3, 2024 7:39 PM

The first phone menu

"Welcome to the state of Michigan unemployment Insurance Agency.
If you are calling about problems accessing your myWAM account, please press seven. For English, press one."
Excerpt from a call with Michigan Unemployment Insurance Assistance
Thursday, October 3, 2024 2:22 PM

After you press 1

"Due to heavy call volume, you may experience extended wait times before reaching an agent. You may wish to take advantage of the callback option that will be offered to you as you wait for an agent. You may also call us later in the week when wait times are typically shorter. Lastly, you can choose to schedule a phone appointment with us at w w w dot michigan dot gov slash u I a. The fastest way to apply for benefits is to hang up in five online at michigan dot gov slash u I a, Click on my wam for workers to begin your claim filing online. It's fast, convenient, and is available twenty four hours a day. For step by step instructions on how to create your account, view the myWAM toolkit for claimants.
To receive a link to report an issue with my login, press one. To receive a link to report an access issue with myWAM, press two. Press nine if you do not want to receive a link."
Excerpt from a call with Michigan Unemployment Insurance Assistance
Friday, May 31, 2024 12:26 PM

What are the hours and when should I call?

Michigan Unemployment Insurance Assistance operates the call center for this 866-500-0017 phone number Mon-Fri 8am-4:30pm EST.  The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 324 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Michigan Unemployment Insurance Assistance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Michigan Unemployment Insurance Assistance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Michigan Unemployment Insurance Assistance is Sunday. The most busy day to call Michigan Unemployment Insurance Assistance is Friday.  Again, this is based on a sample of 324 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Fri
Busiest

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday. 

The best time to call

In summation, the best day to call Michigan Unemployment Insurance Assistance is Thursday.  

Why call this Michigan Unemployment Insurance Assistance number?

Below is a sample of recent calls to Michigan Unemployment Insurance Assistance, and their purpose. Are any of these similar to the reason you are trying to call?
Claim submission inquiry: I just wanted to make sure that the whole claim wasn't null and void.
Taken from a call on Thursday, October 3, 2024 2:22 PM

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