Massachusetts Bay Transportation Authority (MBTA) Customer Service Phone Number

617-222-3200
Hold time now: 4 mins (avg 2)
Best time to call: 3:45pm
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Direct to human
Massachusetts Bay Transportation Authority (MBTA)'s #1 Phone Number

Massachusetts Bay Transportation Authority (MBTA) Customer Service Phone Number 617-222-3200 - Info & Statistics

Phone number to dial617-222-3200
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 6:30am-8pm, Sat-Sun 7:30am-6pm EST
Best time to dial3:45pm
Navigate phone maze to a humanDirect to human
Average wait2
Current wait4
Rank (among phone numbers)2
Rank (overall)3
Alternate methodsphone or web or twitter
Quality of communication72%
Quality of help92%
Customer votes694
Best phone number800-392-6100
Information last updatedThu Jun 21 2018 09:00:00 GMT+0000 (UTC)

Massachusetts Bay Transportation Authority (MBTA)'s 617-222-3200 Customer Service Number

This Massachusetts Bay Transportation Authority (MBTA) phone number is ranked #2 out of 2 because 1,326 Massachusetts Bay Transportation Authority (MBTA) customers tried our tools and information and gave us feedback after they called. The reason customers call 617-222-3200 is to reach the Massachusetts Bay Transportation Authority (MBTA) Customer Service department for problems like Local services, File a report, Complaint. As far as we can tell, Massachusetts Bay Transportation Authority (MBTA) has call center locations in null and you can call during their open hours Mon-Fri 6:30am-8pm, Sat-Sun 7:30am-6pm EST. Massachusetts Bay Transportation Authority (MBTA) has 2 phone numbers and 4 different ways to get customer help. We've compiled information about 617-222-3200 and ways to call or contact Massachusetts Bay Transportation Authority (MBTA) with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Massachusetts Bay Transportation Authority (MBTA)

Calling Massachusetts Bay Transportation Authority (MBTA) at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Massachusetts Bay Transportation Authority (MBTA) Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Massachusetts Bay Transportation Authority (MBTA)'s Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call. Click here if you want to compare Massachusetts Bay Transportation Authority (MBTA)'s phone numbers against each other.

Contacting Massachusetts Bay Transportation Authority (MBTA) in General

While 617-222-3200 is Massachusetts Bay Transportation Authority (MBTA)'s #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-392-6100 is their best customer phone number overall, and we have put together a comparison of their 4 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Massachusetts Bay Transportation Authority (MBTA) help by calling them, is that other customers give their customer support at this number a 72% score for their communication skills and a 92% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number. Click here to see a comparison of all the phone numbers, social media and other avenues to contact Massachusetts Bay Transportation Authority (MBTA).
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