Linksys Warranty Returns Customer Service

I've called a lot of customer support centers over the past few decades. I've had to deal with a lot of outsourced help, and I've been placed on hold for hours. Therefore, I know exactly what I'm getting into when it comes to calling a company for technical support. However, none of my experiences compared to calling Linksys to get help with my home WiFi. They have the best customer support I've ever experienced, and I certainly didn't anticipate how easy it was going to be to receive help for my issues. 

This is especially surprising to me, considering how large the Linksys customer base must be. I don't know a lot about technology, but I do know that nearly every company uses a Linksys router, and most homeowners have a Linksys router. It's a product that exists in nearly every American home, even though you don't think about it. Therefore, either it's so well made that very few people need help, or Linksys just knows how to properly staff their call center. I don't care which it is because the end result was it took me less than a minute to talk to a support agent, which is practically unheard of. 

When I called, I was immediately greeted by a recorded voice that said, "Welcome to Linksys support. To continue in English, press 1 now." They also offered Spanish and French support, which was sort of neat, but I speak English, so I pressed one right away. The automated voice then said, "If you need help with your Linksys home WiFi, press one. If you need help with your Linksys business network, press 2." I was calling about my home network, so I pressed one, and then, within seconds, Kay was on the phone with me. 

Kay had a slight accent, but she spoke slowly and casually enough that I was able to understand her. I ran down the issues I was having with my router and its unreliable performance, and she ran me through some troubleshooting tips. It took a few minutes for things to reset and figure out the problem, but my internet hasn't gone out yet, so I think it worked. Either way, I wouldn't sweat it if I had to call back again because now I know that their customer service is super fast and easy to access. That's something a lot of companies could benefit from offering.