About 6 days ago, I flew from Detroit to Atlanta to meet up with my family at Jekyll Island. The flight was great, and I enjoyed the excellent customer service from the flight attendants. However, when I landed, my checked luggage was nowhere to be found, which was the start of my problems. We were hopeful that it would show up and waited almost an hour, but we got word the plane was completely emptied and still no bag. They helped me file a claim at the desk, and I had no choice but to buy a few basics because I had no luggage.
I was in Georgia for about 5 days and still no word about my baggage, so I flew home without it. However, I was getting impatient and worried, so I decided to call the number they provided me with. To be honest, I wasn't sure how long it would take for me to talk to someone. JetBlue is a large flight company, and with so many flights, delays, cancellations and potentially other lost luggage, they could have very busy phone lines. Thankfully, it wasn't too hard for me to get through.
In fact, it only took about 2 minutes to get to a customer service agent. Once I called, I realized that I had been given a direct line to baggage, which is probably one of the reasons that I was able to talk to someone so quickly. When I called, an automated assistant picked up and said, "Thank you for calling the JetBlue central baggage team. Please have your confirmation and/or claim number ready. You may also send us a message through the customer portal if you prefer not to wait. If you are calling in regards to lost and found, you need to make a claim. Go to JetBlue.com/bags/help/claims. Additionally, if you are a French resident and would not like your call recorded, please advise when speaking with a crew member."
Then, they repeated the entire message in French and, after a slight pause, told me to, "Please press 1 if you know your party’s extension; otherwise, please continue to hold for the next available crew member." I didn't, so I stayed on the line and was transferred to a hold line. I listened to some music while on hold for about 30 seconds, and a crew agent picked up. My only complaint is that the crew agent had a very thick accent, and I struggled to understand him. However, it was clear regardless by the end of the call that no one knew where my bag was still.
This JetBlue phone number is ranked #4 out of 4 because 39,630 JetBlue customers tried our tools and information and gave us feedback after they called. The reason customers call 866-538-5438 is to reach the JetBlue Baggage Claims department for problems like Change Flight, Find a Reservation, Baggage Problem, Cancelled Flight, Complaint About a Flight. As far as we can tell, JetBlue has call center locations in New Mexico and you can call during their open hours Mon-Fri 9am-5pm EST. JetBlue has 4 phone numbers and 8 different ways to get customer help. We've compiled information about 866-538-5438 and ways to call or contact JetBlue with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling JetBlue at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 866-538-5438. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when JetBlue Baggage Claims agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than JetBlue Once on the phone with JetBlue's Baggage Claims department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 866-538-5438 is JetBlue's #4 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-538-2583 is their best customer phone number overall, and we have put together a comparison of their 8 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach JetBlue help by calling them, is that other customers give their customer support at this number a 75% score for their communication skills and a 78% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.