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JW Marriott Customer Service

Phone Number & Getting a Rep

JW Marriott Customer Service number

800-721-7033
Toll-free·Calls Customer Service· See main phone number & contact info
Q:

How do I talk to a human at this JW Marriott number?

A:Press 1, then 2 and enter phone number
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to JW Marriott Customer Service?

A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Thursday.

All JW Marriott customer service contact information

This is the #1 most popular JW Marriott phone number out of 2. Click above to go back to the main customer service number and other contact information, including JW Marriott email addresses, twitter handles, and live chat options.

More JW Marriott Customer Phone Numbers

Reservations

888-236-2427
Toll-free · 24 hours, 7 days · Push 1, then 2 and enter phone number ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this JW Marriott phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:  Press 1, then 2 and enter phone number
Below are some clips we've found from JW Marriott's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Thank you for calling Marriott. How can I help you today? You can say things like make a reservation or what's my points balance?"
Excerpt from a call with JW Marriott
Friday, March 1, 2024 7:23 PM

They may ask you to say or enter information

"Thank you for calling Marriott. Would you be interested in learning more about the Merry Bonvoy Brilliant American Express card? Eligible applicants can earn one hundred eighty five thousand bonus points. Offer ends May first twenty twenty four.
Additional terms and conditions apply. To learn more, you can say yes or no."
Excerpt from a call with JW Marriott
Wednesday, April 3, 2024 7:05 PM

The first phone menu

"Thank you for calling Marriott. Would you be interested in learning more about the Merry Bonvoy Brilliant American Express card? Eligible applicants can earn one hundred eighty five thousand bonus points. Offer ends May first twenty twenty four. Additional terms and conditions apply. To learn more, you can say yes or no.
If you'd be interested in learning about our Marriott Bonvoy credit card offers, say yes or press one. Otherwise, say no or press two."
Excerpt from a call with JW Marriott
Wednesday, April 3, 2024 7:05 PM

What are the hours and when should I call?

JW Marriott operates the call center for this 800-721-7033 phone number 24 hours, 7 days.  The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 119 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this JW Marriott phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like JW Marriott staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call JW Marriott is Sunday. The most busy day to call JW Marriott is Friday.  Again, this is based on a sample of 119 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday. 

The best time to call

In summation, the best day to call JW Marriott is Monday.  

Why call this JW Marriott number?

Below is a sample of recent calls to JW Marriott, and their purpose. Are any of these similar to the reason you are trying to call?
Thanksgiving buffet reservation: But we wanted to see about making a reservation for, like, twelve people on that day.
Taken from a call on Wednesday, September 18, 2024 3:19 AM
Make a reservation: I wanna make a reservation.
Taken from a call on Tuesday, September 10, 2024 4:28 AM
Sound delay: Experiencing delay in sound.
Taken from a call on Friday, July 19, 2024 11:12 PM
Sound delay: Experiencing delay in sound.
Taken from a call on Friday, July 19, 2024 11:10 PM
Sound delay: Experiencing delay in sound.
Taken from a call on Friday, July 19, 2024 11:08 PM
Sound delay issue: I'm experiencing a delay in the sound.
Taken from a call on Friday, July 19, 2024 11:04 PM

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