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Hotel Indigo Customer Service

Phone Number & Getting a Rep

Hotel Indigo Customer Service number

866-246-3446
Toll-free·Calls Customer Service· See main phone number & contact info
Q:

How do I talk to a human at this Hotel Indigo number?

A:Direct to human
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Hotel Indigo Customer Service?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Thursday.

All Hotel Indigo customer service contact information

This is the #2 most popular Hotel Indigo phone number out of 1. Click above to go back to the main customer service number and other contact information, including Hotel Indigo email addresses, twitter handles, and live chat options.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Hotel Indigo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:  Direct to human
Below are some clips we've found from Hotel Indigo's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Due to hurricane Rafael, we are currently experiencing higher than normal wait times. We apologize for the inconvenience. Alternatively, you can visit I h g dot com or the IHG IHG mobile app to make, change, or cancel a reservation. To ensure high quality service, your conversation may be recorded. Please see our privacy statement at I h g dot com slash privacy to understand how we use and protect information."
Excerpt from a call with Hotel Indigo
Thursday, November 7, 2024 8:25 PM

They may ask your reason for calling (instead of a menu)

"Your conversation may be recorded for quality assurance.
For privacy details, visit I h g dot com slash privacy. To help us get you to the right person, please tell me why you're calling today."
Excerpt from a call with Hotel Indigo
Sunday, May 25, 2025 4:32 PM

What are the hours and when should I call?

Hotel Indigo operates the call center for this 866-246-3446 phone number 24 hours, 7 days.  The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 80 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hotel Indigo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hotel Indigo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Hotel Indigo is Tuesday. The most busy day to call Hotel Indigo is Friday.  Again, this is based on a sample of 80 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Quietest
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday. 

The best time to call

In summation, the best day to call Hotel Indigo is Tuesday.  This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Hotel Indigo staffs the call center well on Tuesday.

Why call this Hotel Indigo number?

Below is a sample of recent calls to Hotel Indigo, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about rooftop bar: I want to possibly come down and if it's available, I'll have some appetizers and a drink at the rooftop bar.
Taken from a call on Thursday, January 16, 2025 6:43 PM

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