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Goldenmine.com Customer FAQ

Top Answers & How-to Guides

What is Goldenmine.com's Phone Number?

The question we are asked most often is about how to talk to Goldenmine.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you ship internationally?

Yes, we do offer international shipping. At Goldenmine.com, we understand that our customers are all around the world and we are committed...
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Contact Goldenmine.com customer service

Order Tracking

How do I track my order?

To track your order, simply log into your account on our website and go to the order history section. There, you will see the current...
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Newsletter

How can I unsubscribe from your newsletter?

To unsubscribe from our newsletter, simply click on the “unsubscribe” link located at the bottom of any of our emails. You will be...
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Jewelry Types

What types of jewelry does Goldenmine.com sell?

Goldenmine.com offers a wide variety of exquisite jewelry to meet diverse style preferences and occasion demands. We specialize in...
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Shipping

Do you offer free shipping?

Yes, we offer free shipping on all orders within the United States. Whether you are purchasing a necklace, a ring, or any other jewelry...
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Do you ship internationally?

Yes, we do offer international shipping. At Goldenmine.com, we understand that our customers are all around the world and we are committed...
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Return Policy

What is your return policy?

Our return policy at Goldenmine.com allows customers to return eligible items within 30 days of delivery for a refund or exchange....
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Customization

Can I customize or personalize jewelry on your website?

Yes, you can customize and personalize jewelry on our website. We offer a variety of options to make your jewelry unique to you or...
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Payment Methods

What payment methods do you accept?

At Goldenmine, we offer a variety of convenient payment methods to ensure a seamless shopping experience. We accept all major credit...
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Certified Diamonds

Are the diamonds on your website certified?

Yes, all the diamonds offered on our website are certified. At Goldenmine.com, we understand the significance of quality and authenticity...
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Warranty Policy

What is your warranty policy?

At Goldenmine.com, we take pride in providing excellent customer service and stand behind the quality of our products. We offer a 30-day...
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Engraving Services

Do you offer engraving services?

Yes, Goldenmine.com offers engraving services for select jewelry pieces. We understand that personalization adds a special touch to...
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Ring Resizing

Can I request a ring resizing?

Yes, at Goldenmine.com, we offer ring resizing services to ensure that your jewelry fits perfectly. We understand that getting the...
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Help me with my Goldenmine.com customer service issue

Ask any question you have about Goldenmine.com customer service. We will do our best to get you answers right away.
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