A:Say "Agent" after each prompt (2 times). For commercial accounts.
Q:Is this phone number operational 24 / 7?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Thursday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 21 minutes.The longest hold times are on Thursday, and the shortest are on Monday.
This is the #2 most popular Eversource phone number out of 2. Click below to go back to the main customer service number and other contact information:
Main phone number · Toll-free · Say "Agent" after each prompt. For residential accounts. · To report a gas emergency, say "emergency" now. How can I help you? You can say "report a down wire," "power outage," or any other electrical problems. Or you can say "billing and payments," "start or stop service," or "help me with something else."
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Eversource phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Agent" after each prompt (2 times). For commercial accounts.
What are the hours and when should I call?
Eversource operates the call center for this 800-340-9822 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 9,393 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Eversource phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Eversource staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Eversource is Friday.The most busy day to call is Thursday.Again, this is based on a sample of 9,393 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Eversource is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Eversource staffs the call center well on Friday.