How do I talk to a human at this Elephant Insurance number?
A:Direct to human
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 8am-10pm, Sat 9am-5:30pm, Sun 10am-6:30pm EST.The least busy day is Sunday, and the most busy day is Friday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Elephant Insurance Customer Service?
A:The average hold time is 2 minutes.The longest hold times are on Wednesday, and the shortest are on Friday.
This is the #1 most popular Elephant Insurance phone number out of 2. Click above to go back to the main customer service number and other contact information, including Elephant Insurance email addresses, twitter handles, and live chat options.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Elephant Insurance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to human
Below are some clips we've found from Elephant Insurance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Honesite Insurance.
Partnered with Elephant Insurance. Please listen carefully so we can route your call as quickly as possible.
To get a quote for a new policy, please press one.
If you are moving and have an existing policy with us, please press two."
Excerpt from a call with Elephant Insurance
Wednesday, January 3, 2024 8:11 PM
They may ask you to enter information with the dial pad
"Welcome to Honesite Insurance.
Partnered with Elephant Insurance. Please listen carefully.
So we can route your call as quickly as possible.
To get a quote for a new policy, please press one.
If you are moving and have an existing policy with us, please press two.
If you need to re please enter your property ZIP code followed by the pound sign."
Excerpt from a call with Elephant Insurance
Wednesday, April 3, 2024 4:50 PM
The first phone menu
"Welcome to Honesite Insurance, partnered with Elephant Insurance.
Please listen carefully so we can route your call as quickly as possible.
To get a quote for a new policy, please press one.
If you are moving, and have an existing policy with us, please press two.
If you need to report a claim or check the status of an existing claim, please press three.
If you are calling about an existing policy, please press four."
Excerpt from a call with Elephant Insurance
Saturday, June 1, 2024 10:59 AM
After you press 3
"If you are a mortgage company and you are please hold while your call is being transferred.
Thanks for calling claims.
We might listen to or record this call to make sure we are giving you great service.
Please listen carefully as our menu options have changed.
If you know your party's extension number, please press one.
To file a claim, press press two.
For existing claims, press three."
Excerpt from a call with Elephant Insurance
Wednesday, April 3, 2024 6:04 PM
After you press 4
"If you're calling from a mortgage company, please press one.
To utilize our self help service for billing questions, payments, or proof of insurance, please press two."
Excerpt from a call with Elephant Insurance
Thursday, May 9, 2024 9:00 PM
What are the hours and when should I call?
Elephant Insurance operates the call center for this 866-423-8920 phone number Mon-Fri 8am-10pm, Sat 9am-5:30pm, Sun 10am-6:30pm EST. The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 1,086 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Elephant Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Elephant Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Elephant Insurance is Sunday.The most busy day to call Elephant Insurance is Friday. Again, this is based on a sample of 1,086 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Elephant Insurance is Wednesday.
Why call this Elephant Insurance number?
Below is a sample of recent calls to Elephant Insurance, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about car insurance: No. It's car insurance.
Taken from a call on Wednesday, January 15, 2025 11:19 PM
Billing inquiry after cancellation: I'm calling because I am getting y'all sent a bill to collections for some reason saying that I owe y'all the money from the rest of my policy.
Taken from a call on Wednesday, January 15, 2025 11:09 PM
Refund inquiry after cancellation: I'm not receiving my refund back to my card.
Taken from a call on Thursday, January 9, 2025 3:06 PM
Payment declined inquiry: They posted the money out of my account for my payment today, and they declined it.
Taken from a call on Saturday, December 21, 2024 4:01 PM
Payment declined inquiry: The money was in there, but they said it was declined.
Taken from a call on Saturday, December 21, 2024 3:53 PM
Request for insurance: I need the elephant insurance.
Taken from a call on Friday, December 6, 2024 3:53 PM
Request for insurance quote: I just wanted to see what a quote would be.
Taken from a call on Friday, December 6, 2024 3:48 PM
Add vehicle to policy: We would need to add it on to the policy that we already have.
Taken from a call on Saturday, November 23, 2024 1:33 AM