Calling this number was a fairly simple procedure, although I had to go through a very long wait to get to someone. When I called this number, I was initially told that all Costco locations would be closed on Christmas Day before the automated system moved into its choices. I could either ask for help with an existing order, product information order assistance, get information about a refund or ask questions about my membership.
I opted to get order assistance and product information, and the system told me that I could get product information by going to Costco's website and looking under the photo of the item I was interested in. If I needed more information, I could press 1 and speak to a representative.
I chose to do so, and the system told me to hold while I was connected with a representative. The system warned me that because of the holiday season, Costco was experiencing a higher call volume than usual, and I could expect longer wait times than I might otherwise face. The system further told me that my expected wait was 11 minutes.
The automated system's reminder point seems to be five minutes, as I got two separate reminders that all representatives were busy with other customers, and it might be in my interest to go onto Costco's website to get assistance. I opted to continue to hold, and eventually, I was connected with a representative and asked how she could help me.
I told her that I was looking to place an order on Costco's website, and I wanted to know if it would be faster to pick up an order at my local Costco or if I should have it shipped directly to my door. She said that it would depend on the product, but in most cases, it would take the same amount of time either way. I told her that I wanted to plan ahead because I live in Hawaii; here, it takes a long time for anything to get to me, and she said that in practice, it would be the same amount of time regardless of how I placed the order.
I then asked if there was a way I could check if an item was already in stock at my local Costco when I went online. She said that if I wanted to do that, the best thing to do was find the item online and then call my local Costco to see if they had the item. She said that I wouldn't be able to check the item's status online, so this was the best option. With no other questions, I ended the call, and she thanked me for calling.
Overall, I thought this was a good experience. They can't do anything about a long wait during the holiday system, and once I got through to the representative, I got the help I needed in less than a minute. If I needed help with Costco.com, I'd definitely use this number.
This Costco phone number is ranked #2 out of 3 because 58,182 Costco customers tried our tools and information and gave us feedback after they called. The reason customers call 800-955-2292 is to reach the Costco Costco.com Customer Service department for problems like Store Feedback, Membership Question, Renew Membership, Refund a Charge, Missing Order. As far as we can tell, Costco has call center locations in Washington and you can call during their open hours Mon-Fri 5am-8pm, Sat-Sun 5am-7pm PST. Costco has 3 phone numbers and 8 different ways to get customer help. We've compiled information about 800-955-2292 and ways to call or contact Costco with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Costco at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-955-2292. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Costco Costco.com Customer Service agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Costco Once on the phone with Costco's Costco.com Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 800-955-2292 is Costco's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-774-2678 is their best customer phone number overall, and we have put together a comparison of their 8 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Costco help by calling them, is that other customers give their customer support at this number a 54% score for their communication skills and a 83% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.