Costco Costco.com Customer Service Phone Number

  • Calls Costco's Costco.com Customer Service department
  • On average, callers wait 12 minutes to talk to a person when they call
  • Call center hours are Mon-Fri 5am-8pm, Sat-Sun 5am-7pm PST
  • We recommend calling around 10:30am
  • Some common reasons that visitors to GetHuman call Costco include Store Feedback, Membership Question, Renew Membership, Refund a Charge, and Missing Order.
  • Get a real live human at this number: For Costco.com questions. Press 2 then 3
  • When you call Costco and their automated voice system picks up, you hear: Help with an order you already placed, press 1. Product info or help placing an order online, press 2. Status of return or refund, press 3. Help with membership, press 4.
  • This is not the most popular Costco phone number (it's ranked #2). Most customers call 800-774-2678 for support: Click here for best option

What It's Like to Call Costco Phone Number 800-955-2292

Dec 25, 2023

Calling this number was a fairly simple procedure, although I had to go through a very long wait to get to someone. When I called this number, I was initially told that all Costco locations would be closed on Christmas Day before the automated system moved into its choices. I could either ask for help with an existing order, product information order assistance, get information about a refund or ask questions about my membership.

I opted to get order assistance and product information, and the system told me that I could get product information by going to Costco's website and looking under the photo of the item I was interested in. If I needed more information, I could press 1 and speak to a representative.

I chose to do so, and the system told me to hold while I was connected with a representative. The system warned me that because of the holiday season, Costco was experiencing a higher call volume than usual, and I could expect longer wait times than I might otherwise face. The system further told me that my expected wait was 11 minutes.

The automated system's reminder point seems to be five minutes, as I got two separate reminders that all representatives were busy with other customers, and it might be in my interest to go onto Costco's website to get assistance. I opted to continue to hold, and eventually, I was connected with a representative and asked how she could help me.

I told her that I was looking to place an order on Costco's website, and I wanted to know if it would be faster to pick up an order at my local Costco or if I should have it shipped directly to my door. She said that it would depend on the product, but in most cases, it would take the same amount of time either way. I told her that I wanted to plan ahead because I live in Hawaii; here, it takes a long time for anything to get to me, and she said that in practice, it would be the same amount of time regardless of how I placed the order.

I then asked if there was a way I could check if an item was already in stock at my local Costco when I went online. She said that if I wanted to do that, the best thing to do was find the item online and then call my local Costco to see if they had the item. She said that I wouldn't be able to check the item's status online, so this was the best option. With no other questions, I ended the call, and she thanked me for calling.

Overall, I thought this was a good experience. They can't do anything about a long wait during the holiday system, and once I got through to the representative, I got the help I needed in less than a minute. If I needed help with Costco.com, I'd definitely use this number.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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Costco Costco.com Customer Service Phone Number 800-955-2292 - Info & Statistics

Phone number to dial800-955-2292
Call-back availableNO
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCostco.com Customer Service
Call center hoursMon-Fri 5am-8pm, Sat-Sun 5am-7pm PST
Best time to dial10:30am
Navigate phone maze to a humanFor Costco.com questions. Press 2 then 3
Average wait12
Current wait23
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone or facebook or email or web or chat
Quality of communication54%
Quality of help83%
Customer votes3,926
Best phone number800-774-2678
Information last updatedTue Mar 26 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Costco's 800-955-2292 Costco.com Customer Service Number

This Costco phone number is ranked #2 out of 3 because 58,182 Costco customers tried our tools and information and gave us feedback after they called. The reason customers call 800-955-2292 is to reach the Costco Costco.com Customer Service department for problems like Store Feedback, Membership Question, Renew Membership, Refund a Charge, Missing Order. As far as we can tell, Costco has call center locations in Washington and you can call during their open hours Mon-Fri 5am-8pm, Sat-Sun 5am-7pm PST. Costco has 3 phone numbers and 8 different ways to get customer help. We've compiled information about 800-955-2292 and ways to call or contact Costco with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Costco

Calling Costco at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-955-2292. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Costco Costco.com Customer Service agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Costco Once on the phone with Costco's Costco.com Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Costco in General

While 800-955-2292 is Costco's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-774-2678 is their best customer phone number overall, and we have put together a comparison of their 8 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Costco help by calling them, is that other customers give their customer support at this number a 54% score for their communication skills and a 83% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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