CitiMortgage Existing Accounts Phone Number
Q:How do I talk to a human at this number?
A:Must choose option 1-6, then wait on the line until transferred to a representative.
Q:Is this phone number operational 24 / 7?
A:Not at this number; hours here are Mon-Fri 8am-10pm, Sat 9am-7pm EST. The least busy day is Wednesday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Tuesday.
More CitiMortgage Customer Phone Numbers
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this CitiMortgage phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose option 1-6, then wait on the line until transferred to a representative.
Here is how our research team describes the way the CitiMortgage phone system greets you: For active accounts, contact your current servicer. For accounts paid in full and requiring lien release, title release, or stock certificate, press 1. For documents or year-end forms, press 2. For privacy choice updates, press 3. For credit bureau disputes, press 4. To check the status of pending applications or apply for a loan, press 5. For any other questions, press 6.
What are the hours and when should I call?
CitiMortgage operates the call center for this 800-283-7918 phone number Mon-Fri 8am-10pm, Sat 9am-7pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 313 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CitiMortgage phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CitiMortgage staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CitiMortgage is Wednesday. The most busy day to call is Friday. Again, this is based on a sample of 313 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call CitiMortgage is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that CitiMortgage staffs the call center well on Wednesday.