Cisco Systems Small Business Technical Support

Phone Number & Getting a Rep

Cisco Systems Small Business Technical Support number

866-606-1866
Toll-free·Calls Small Business Technical Support·See main phone number & contact info
Q:

How do I talk to a human at this Cisco Systems number?

A:Follow Prompts; Small Business Support; If prompted for login information, press zero.
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Cisco Systems Small Business Technical Support?

A:The average hold time is 23 minutes. The longest hold times are on Thursday, and the shortest are on Friday.

All Cisco Systems customer service contact information

This is the #2 most popular Cisco Systems phone number out of 2. Click above to go back to the main customer service number and other contact information, including Cisco Systems email addresses, twitter handles, and live chat options.

More Cisco Systems Customer Phone Numbers

Technical Support

800-553-2447
Main phone number · Toll-free · 24 hours, 7 days · For business technical support · network or inviromental emerg, press 1, service request, press 2, all other technical support, press 3, status of a return, press 4, third party vendors, press 5, cloud products, press 6, if you have purchased the new work offer, press 7

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Cisco Systems phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Follow Prompts; Small Business Support; If prompted for login information, press zero.
Here is how our research team describes the way the Cisco Systems phone system greets you: to open new case, press 1, for an existing case, press 2

What are the hours and when should I call?

Cisco Systems operates the call center for this 866-606-1866 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 92 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Cisco Systems phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Cisco Systems staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Cisco Systems is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 92 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call Cisco Systems is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Cisco Systems staffs the call center well on Monday.

Calling this Cisco Systems Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Nov 13, 2023

Calling Cisco was a great experience. I would call them again in a heartbeat if I had an issue because it was easy to talk to the representative, and it didn’t take me that long to get there. While I will admit that using their software can confuse me sometimes, the great customer support makes me feel better about using the company. I run my own small business, and I need a framework to run it, so I rely on their software to come through for the daily operations. 

When you first call them, Cisco is very upfront about how they can help you. I assume that they receive a high volume of calls per day since they support thousands of businesses like mine. From software issues to billing issues to platform issues and more, I am sure there are many reasons why people end up calling. Despite this, Cisco has streamlined the process so you don’t end up waiting for long. 

The greeting message was, “Welcome to the Cisco Small Business Support Center. Please note our service to you is evolving; the person you are talking to will get your case started, and the best engineer to help with your case will be back shortly.” This turned out to be true because I only had to talk to a virtual assistant for a second, and then I was able to talk to Gilbert, who helped me out. 

After the original message, it gave me two options: "To open a new case, press 1. If you are calling about an existing case, press 2."  I needed to open a new case because I had never called Cisco before, so I pressed 1. I was then told, “To open a case, you will need a Cisco ID. If you already have an ID, press 1. If you don’t have an ID, press 2.” I had no idea what a Cisco ID was, so I pressed 2, and then it gave me another option. 

This time, though, it said, “If you are currently in front of the Internet and have access to a computer, press 1. If you do not have access to a computer, press 2.” Since I was not sitting in my office but was out in the field, I pressed 2. It promptly sent me to a customer service agent, who picked it up and said their name was Gilbert. He was very thorough and able to help me with my problem, so I was satisfied with the results.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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