CenturyLink Technical Support Phone Number
Q:How do I talk to a human at this number?
A:Tell the voice menu "I don't know it" until it asks what your problem is. For Internet with Prism, you must chose the video repair option, then chose prism.
Q:Is this phone number operational 24 / 7?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 14 minutes. The longest hold times are on Tuesday, and the shortest are on Friday.
More CenturyLink Customer Phone Numbers
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this CenturyLink phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Tell the voice menu "I don't know it" until it asks what your problem is. For Internet with Prism, you must chose the video repair option, then chose prism.
Below are some clips we've found from CenturyLink's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to CenturyLink.
Please listen carefully. Our options have recently changed.
If you are already a CenturyLink customer or you are calling about a recent order, say yes or press one.
Otherwise, say no or press two.
Please listen carefully Our options have recently changed."
Excerpt from a call with CenturyLink
Tuesday, April 23, 2024 6:07 PM
The first phone menu
"Welcome to CenturyLink.
Please listen carefully. Our options have recently changed.
If you are already a CenturyLink customer or you are calling about a recent order, say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with CenturyLink
Tuesday, April 23, 2024 6:07 PM
What are the hours and when should I call?
CenturyLink operates the call center for this 800-788-3600 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 6,624 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CenturyLink phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CenturyLink staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CenturyLink is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 6,624 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call CenturyLink is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that CenturyLink staffs the call center well on Monday.