A:Input your loan #; then listen to all the reports; at the end quickly press 0 to connect to agentJust wait
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 8:30am-11:30pm, Sat 9am-4pm EST.The least busy day is Sunday, and the most busy day is Friday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Cenlar Customer Service?
A:The average hold time is 2 minutes.The longest hold times are on Monday, and the shortest are on Friday.
This is the #1 most popular Cenlar phone number out of 4. Click above to go back to the main customer service number and other contact information, including Cenlar email addresses, twitter handles, and live chat options.
Toll-free · Mon-Fri 8:30am-11:30pm, Sat 9am-4pm EST · You'll be talking to someone in India, but this is the number you have to call if you want to talk to a live person. ·
Toll-free · Mon-Fri 8:30am-11:30pm, Sat 9am-4pm EST · Input your loan #; then listen to all the reports; at the end quickly press 0 to connect to agent ·
Toll-free · Mon-Fri 8:30am-11:30pm, Sat 9am-4pm EST · Input your loan #; then listen to all the reports; at the end quickly press 0 to connect to agent ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Cenlar phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Input your loan #; then listen to all the reports; at the end quickly press 0 to connect to agentJust wait
Below are some clips we've found from Cenlar's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling SENWAR, central loan administration and reporting.
If you are a homeowner, press one.
One moment, please.
We've located your account information based on your telephone number.
Please enter the last four digits of your Social Security number."
Excerpt from a call with Cenlar
Tuesday, May 13, 2025 5:30 PM
The first phone menu
"Thank you for calling SENLAR, central loan administration and reporting.
Due to high call volumes, please visit the website found on your billing statement for the most up to date loan information.
Are you still there? If so, please make a selection.
If you're a borrower, press one.
For all other callers, press two."
Excerpt from a call with Cenlar
Wednesday, February 21, 2024 6:17 PM
After you press 2
"For payoffs, press one.
To update insurance information, press two."
Excerpt from a call with Cenlar
Wednesday, February 28, 2024 1:18 AM
What are the hours and when should I call?
Cenlar operates the call center for this 800-223-6527 phone number Mon-Fri 8:30am-11:30pm, Sat 9am-4pm EST. The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 370 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Cenlar phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Cenlar staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Cenlar is Sunday.The most busy day to call Cenlar is Friday. Again, this is based on a sample of 370 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Cenlar is Thursday.
Why call this Cenlar number?
Below is a sample of recent calls to Cenlar, and their purpose. Are any of these similar to the reason you are trying to call?
Tax information inquiry: I'm calling about some tax information.
Taken from a call on Friday, July 26, 2024 5:50 PM
Payment setup inquiry: I just wanna make sure this new month of July to be probably the fifteenth.
Taken from a call on Friday, July 12, 2024 7:20 PM