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Blue Cross Blue Shield (MI) Individual Customer Care

Phone Number & Getting a Rep

Blue Cross Blue Shield (MI) Individual Customer Care number

888-288-2738
Toll-free·Calls Individual Customer Care· See main phone number & contact info
Q:

How do I talk to a human at this Blue Cross Blue Shield (MI) number?

A:Press *9, then keep pressing 0 at each prompt.
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Blue Cross Blue Shield (MI) Individual Customer Care?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday.

All Blue Cross Blue Shield (MI) customer service contact information

This is the #1 most popular Blue Cross Blue Shield (MI) phone number out of 3. Click above to go back to the main customer service number and other contact information, including Blue Cross Blue Shield (MI) email addresses, twitter handles, and live chat options.

More Blue Cross Blue Shield (MI) Customer Phone Numbers

Dental & Vision

888-642-2276
Toll-free · 24 hours, 7 days · Press 0. · Not eligible for Medicare and interested in purchasing an individual or family plan, press 1. If you are eligible for Medicare and want to learn more, press 2. Current member and recently submitted an application or have questions about billing or claims, press 3. Providers, press 4. Currently insured with us, press 5. Agents, press 6.

Provider Services

800-249-5103
Toll-free · 24 hours, 7 days · For Provider Services - Facility · What are you calling about? You can say "claims" or press 1. Say "eligibility and benefits" or press 2. Or say "precertification" or press 3.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Blue Cross Blue Shield (MI) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:  Press *9, then keep pressing 0 at each prompt.
Here is how our research team describes the way the Blue Cross Blue Shield (MI) phone system greets you:  You can say "I am a member," "I am a provider," or "I am interested in finding out about coverage," or say it's something else.
Below are some clips we've found from Blue Cross Blue Shield (MI)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Thank you for calling Blue Cross Blue Shield and Blue Care Network of Michigan. Your call may be monitored and recorded for quality evaluation, training, and identification purposes. First, please say which of these sounds right for you. I'm already a member. I'm a health care provider.
I just enrolled. Or I'm interested in purchasing individual coverage. Please say or enter the numeric portion of your enrollee ID."
Excerpt from a call with Blue Cross Blue Shield (MI)
Monday, December 30, 2024 6:34 PM

What are the hours and when should I call?

Blue Cross Blue Shield (MI) operates the call center for this 888-288-2738 phone number 24 hours, 7 days.  The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 356 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Blue Cross Blue Shield (MI) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Blue Cross Blue Shield (MI) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Blue Cross Blue Shield (MI) is Sunday. The most busy day to call Blue Cross Blue Shield (MI) is Tuesday.  Again, this is based on a sample of 356 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday. 

The best time to call

In summation, the best day to call Blue Cross Blue Shield (MI) is Friday.  

Why call this Blue Cross Blue Shield (MI) number?

Below is a sample of recent calls to Blue Cross Blue Shield (MI), and their purpose. Are any of these similar to the reason you are trying to call?
Eligibility and benefits inquiry: I have a question about eligibility and benefits.
Taken from a call on Tuesday, January 21, 2025 4:46 PM
Canceling insurance plan: I'm trying to cancel my plan.
Taken from a call on Wednesday, November 27, 2024 8:59 PM
Inquire about insurance limits: I just wanna be sure there's not a million dollar limit.
Taken from a call on Saturday, November 16, 2024 9:17 PM
Insurance policy inquiry: I just don't know if it's I tried calling my work, and I keep getting disconnected.
Taken from a call on Thursday, November 7, 2024 7:12 PM
Questions about out-of-state coverage: I'm not sure how this works when I'm out of state.
Taken from a call on Tuesday, September 3, 2024 3:29 PM
Inquiring about prescription: I'm trying to find out about my insurance and a prescription.
Taken from a call on Thursday, June 13, 2024 4:28 PM

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