How do I talk to a human at this BigCommerce number?
Does this phone number work 24/7?
Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Tuesday, and the most busy day is Wednesday.See below for more and to learn where this data comes from.
How long will I have to wait to speak to BigCommerce Customer Service?
The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Monday.
This is the #2 most popular BigCommerce phone number out of 2. Click above to go back to the main customer service number and other contact information, including BigCommerce email addresses, twitter handles, and live chat options.
BigCommerce operates the call center for this 888-699-8911 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 10,369 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this BigCommerce phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like BigCommerce staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call BigCommerce is Tuesday.The most busy day to call BigCommerce is Wednesday. Again, this is based on a sample of 10,369 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call BigCommerce is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that BigCommerce staffs the call center well on Tuesday.