Best Buy lists this number on its website as its corporate office. It's answered by an automated voice that recommends visiting the company's website for assistance. It then provides a website for vendors that want to become partners and another company to contact for vendors needing assistance with account details. It tells you to stay on the line for help with anything else. At this point, I believe it transfers you to Best Buy's main support line (888-BESTBUY). I've called that number before and it sounds like the same menu system. If you press any keys earlier in the call, it transfers you immediately.
Most of the menu is voice-activated. It first asks for the phone number on your My Best Buy account or for you to say "I don't have one." Either way, it responds by thanking you and asking what you need help with. If you don't reply, it repeats the message along with a few examples. If there's still no response, it encourages you to answer so it can transfer you to the right department, followed by key-press options. The system includes help with recent purchases, tech support, appliance support or installations, Geek Squad billing help, My Best Buy points, and selecting a product or making a purchase.
Selecting tech support or Geek Squad billing will require you to further narrow down your question, and then the system sends you to a Geek Squad customer service representative. The rest of the options take you to a general rep. I'm not sure if these all go to the same call center or if they're further separated into departments. The My Best Buy points option encourages you to log in to your account online, but it still takes you to a rep.
I had questions about some of the company's products, so I chose the last option. A rep answered right away, but the quality of the call was awful. It sounded like being on speaker in a crowded room, and I could just barely hear the rep saying hello. I hung up and called back. Going through the whole menu again was tedious, but I have a habit of waiting for button-press options instead of speaking.
My second call was also answered immediately. The rep asked for my full name and phone number. I'm not sure why you're asked to provide your number at the beginning of the call; it didn't seem like the rep had the information I entered. She was professional and able to answer all my questions. I was encouraged to complete my purchase online. It wasn't clear if I could make a purchase over the phone, but I didn't ask about it.
If you can't get help over the phone, try visiting Best Buy's support web page. It offers live online chat. This is the most prominent contact option on the site, and you have to dig a little more to find the company's main phone number. The support page has articles covering several topics.
This Best Buy phone number is ranked #2 out of 2 because 47,472 Best Buy customers tried our tools and information and gave us feedback after they called. The reason customers call 612-291-1000 is to reach the Best Buy Corporate Offices department for problems like Missing Item, Dispute a Charge, Make a Purchase, Return an Order, Geek Squad Support. As far as we can tell, Best Buy has call center locations in Kentucky or Minnesota or Texas or California and you can call during their open hours Mon-Fri 8am-5pm EST. Best Buy has 2 phone numbers and 6 different ways to get customer help. We've compiled information about 612-291-1000 and ways to call or contact Best Buy with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Best Buy at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 612-291-1000. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Best Buy Corporate Offices agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Best Buy Once on the phone with Best Buy's Corporate Offices department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 612-291-1000 is Best Buy's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 888-237-8289 is their best customer phone number overall, and we have put together a comparison of their 6 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Best Buy help by calling them, is that other customers give their customer support at this number a 66% score for their communication skills and a 61% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.