Customer Service

Phone Number & Contact Info's Best Phone Number

Toll-free·Calls Customer Service·Most popular number

How do I talk to a live human at

A:Press 1

Does offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1
Below are some clips we've found from's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"You've reached body customer support. For body or for product information and purchases, press one. Technical support, press two. To change your membership plan, press three."
Excerpt from a call with
Tuesday, January 30, 2024 11:34 PM

They may need the phone number on your account

"You've reached Body customer support. For body or streaming, press one. Shakeology or other nutritional products, press two. Bike, press three.
For updates or changes to your account in we're unable to locate your account based on your phone number.
For faster service, please enter the ten digit phone number used when you opened your account."
Excerpt from a call with
Tuesday, January 2, 2024 5:38 PM

The first phone menu

"You've reached body customer support.
For body or streaming, press one.
Shakeology or other nutritional products, press two.
Bike, press three.
For updates or changes to your account, including partner changes or preferred customer status, press four."
Excerpt from a call with
Saturday, May 11, 2024 1:36 PM

After you press 4

"To repeat these options, press the star key.
If you would like us to send you a text message with our self-service link, press one now."
Excerpt from a call with
Saturday, January 6, 2024 4:45 PM

What are the hours and when should I call? operates the call center for this 800-998-1681 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 194 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call is Sunday. The most busy day to call is Monday, which averages 117% more phone calls by comparison. Again, this is based on a sample of 194 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call is Wednesday.

Why Customers Call

Below is a sample of recent calls to, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with program access: "I ordered the Lava program, but my Beachbody subscription was canceled at the same time, so I can't access the new program."
- From a call lasting 20m 22s , Jun 27, 2024 12:01 PM
Postpone delivery request: "We need to postpone delivery for the next Beachbody powder."
- From a call lasting 6m 20s , May 24, 2024 9:53 PM
Refund status inquiry: "I canceled my subscription and haven't been refunded, when should I expect it?"
- From a call lasting 7m 23s , May 15, 2024 11:53 PM
Damaged bike delivery: "I paid for the bike, it was delivered damaged, and no one has reached out to me."
- From a call lasting 10m 27s , May 13, 2024 9:47 PM
Billing inquiry, duplicate charges: "I got charged twice for the subscription, and then I got charged twice for Shakeology."
- From a call lasting 15m , Jan 2, 2024 5:38 PM

More Customer Service Contacts

There are of course other ways to contact customer service besides the phone. Below we list the best ones, by medium. Customer Service Live Chat - Customer Service
Click "Questions? Click here to live chat" in the lower right
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, provides this option. Customer Help Desk / Web Support - Customer Service
Online customer service submission form
As a last, sometimes only, resort- customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a agent. This phone number is's best phone number because 888 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-998-1681 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, has 1 phone number. It's not always clear what is the best way to talk to representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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