Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.Schedule a call when it's convenient for you.
How long will I wait on hold?
The average hold time is 33 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for BODi below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this BODi phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1
Below are some clips we've found from BODi's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"You've reached body customer support.
For body or for product information and purchases, press one.
Technical support, press two. To change your membership plan, press three."
Excerpt from a call with BODi
Tuesday, January 30, 2024 11:34 PM
They may need the phone number on your account
"You've reached Body customer support.
For body or streaming, press one.
Shakeology or other nutritional products, press two. Bike, press three.
For updates or changes to your account in we're unable to locate your account based on your phone number.
For faster service, please enter the ten digit phone number used when you opened your account."
Excerpt from a call with BODi
Tuesday, January 2, 2024 5:38 PM
They may ask you to say or enter information
"For information regarding the number you dialed, please hold.
Again, please hold for more information.
The number you have dialed has been changed.
To be connected to directory assistance, press one now.
For rate and service information, press two.
Or you may hang up at any time.
For what city and province, please, or say toll free."
Excerpt from a call with BODi
Monday, October 12, 2026 3:34 PM
The first phone menu
"You've reached body customer support.
For body or streaming, press one.
Shakeology or other nutritional products, press two.
Bike, press three.
For updates or changes to your account, including partner changes or preferred customer status, press four."
Excerpt from a call with BODi
Saturday, May 11, 2024 1:36 PM
After you press 4
"To repeat these options, press the star key.
If you would like us to send you a text message with our self-service link, press one now."
Excerpt from a call with BODi
Saturday, January 6, 2024 4:45 PM
What are the hours and when should I call?
BODi operates the call center for this 800-998-1681 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 511 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with BODi at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this BODi phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like BODi staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call BODi is Sunday.The most busy day to call is Monday, which averages 193% more phone calls by comparison.Again, this is based on a sample of 511 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call BODi is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that BODi staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call BODi
If you have time to do a bit of reading before you call BODi, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any BODi customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to BODi, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about subscription: "I just wanna know, like, how much it would be to add it back on to do the workouts?"
- From a call lasting 7m 36s , Nov 13, 2024 12:30 AM
Cancel order request: "I just placed an order for another body bike, and I wanna see if I can cancel that."
- From a call lasting 11m 32s , Nov 8, 2024 9:16 PM
Account and coaching confusion: "I don't understand what going on with Beachbody because all of the coaches that are online say, we're moving on, and we're gonna keep on doing this."
- From a call lasting 16m 15s , Nov 3, 2024 10:10 PM
Account recovery assistance: "I'm actually trying to do is to set up the Apple application on my TV, my Roku TV."
- From a call lasting 9m 10s , Aug 31, 2024 4:30 PM
Issue with program access: "I ordered the Lava program, but my Beachbody subscription was canceled at the same time, so I can't access the new program."
- From a call lasting 20m 22s , Jun 27, 2024 12:01 PM
Postpone delivery request: "We need to postpone delivery for the next Beachbody powder."
- From a call lasting 6m 20s , May 24, 2024 9:53 PM
Refund status inquiry: "I canceled my subscription and haven't been refunded, when should I expect it?"
- From a call lasting 7m 23s , May 15, 2024 11:53 PM
Damaged bike delivery: "I paid for the bike, it was delivered damaged, and no one has reached out to me."
- From a call lasting 10m 27s , May 13, 2024 9:47 PM
Information about why customers call BODi is extracted from issues that customers have reported to GetHuman.
Click "Questions? Click here to live chat" in the lower right
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, BODi provides this option.
As a last, sometimes only, resort- BODi customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is BODi's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a BODi agent. This phone number is BODi's best phone number because 300 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-998-1681 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call BODi first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, BODi has 1 phone number. It's not always clear what is the best way to talk to BODi representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for BODi. The two organizations are not related. GetHuman builds free tools, researches information, and shares tips and tricks from other consumers to help customers of companies like BODi. That can include tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep, or talk to a company's customer service operation for you. GetHuman believes that this fills an important gap between fragmented support models, makes the customer care experience more uniform, and even answers questions that businesses and agencies are reluctant to answer (but shouldn't be) - making the customer experience less confusing for all. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with others, we'll keep improving it.