Arizona Motor Vehicle Division (DMV/RMV) Elsewhere in AZ Customer Service

Calling the Arizona Motor Vehicle Division is a simple process that's designed to limit customers' wait times. When calling this number, it's important to remember that it's meant for people outside Arizona's two main metropolitan areas of Phoenix and Tucson. If you live in Maricopa County or Pima County, you have another number to call. Given how much of the state's population resides in those two areas, this is an excellent way to limit waiting.

Another customer-friendly feature is the Arizona MVD's system of starting all customers out with a Level One representative. When your call goes to a Level One representative, you're provided with general assistance that doesn't require you to offer any personal details. If you need more personalized support, you're transferred to a Level Two representative who can better assist with your situation. Most customers should find their questions answered at Level One, and this system ensures that Level Two representatives are reserved for those customers who really need specific assistance.

When I called this number, I had a wait time of less than five minutes before getting connected with a customer service representative. I told him I would be moving to Arizona in the near future and wanted to know how long I had to get my Arizona license once I did. He said I needed to get my Arizona license within 30 days of moving to the state. I asked him what information I'd need to provide, and he said I'd need my out-of state license, my birth certificate or passport to verify my identity, my Social Security number and two pieces of mail that established my Arizona residency. He went on to explain that any piece of mail that included both my name and address would suffice for this requirement.

I asked what the cost would be, and he said it would cost $25. He added that as part of the process, I would take an eye exam and a picture for my new license. I asked if there was anything else I needed to know, and he said that was everything. I thanked him for his assistance, and he wished me a nice day.

Overall, I thought this was a good customer service experience. I had no issues with getting information and barely experienced any wait time. The representative spoke clearly, understood what he was talking about and had a friendly, positive demeanor. I got all of my questions answered and felt comfortable with the information provided.

The fact that this system streamlines calls to limit wait times allows customers to get the information they need with minimal wait time. If I genuinely did need either Level One or Level Two assistance from the Arizona MVD, I would use this number without hesitation.