Amazon Web Services Customer Service

Amazon Web Services, also known as AWS, is a cloud computing company that is owned by Amazon. AWS has the largest market share in the cloud computing industry, so it is not surprising that it receives a lot of requests for customer support.

How Does Amazon Web Services Customer Support Work?

It should be noted that while phone-based customer support is available, not all Amazon Web Services customers have access to it. Customers who want phone-based support must purchase a Business or Enterprise support plan. Customer support is available 24/7 for those with Business or Enterprise accounts.

In addition, AWS customer service does not publish its phone number. Customers must submit a support request online and request a callback from a customer service representative. Amazon Web Services cites security concerns as the reason for this policy.

Why Do People Call Amazon Web Services Customer Support?

People request calls from Amazon Web Services customer support for a range of reasons, including:

• Changing or canceling service
• Technical support
• Reporting possible hacking or fraud
• Billing questions
• Help with using the service

Best Practices for Calling Amazon Web Services Customer Service

To ensure a quick resolution of your Amazon Web Services issues, it's important that you follow AWS's procedure for requesting a callback. First, make sure that you have a Business or Enterprise support plan. If you don't have one of these plans, you cannot receive phone support.

Next, sign into your Amazon Web Services account. From there you can complete a support request. Make sure your phone's ringer is turned on so that you can take the call when it comes through.

Be in front of your computer or device when contacting AWS about a technical issue. It will be easier to resolve your concern if you and the AWS customer service representative can troubleshoot together.

If you are calling about a billing issue, have all relevant bills, invoices and statements available so that you can refer to them during the call.

It is also advisable to have some way of taking notes during your conversation. These can be useful if you have to escalate your issue or work with a third-party company, such as a web host, later on.

How do Consumers Feel About Calling Amazon Web Services Customer Service?

While many Amazon Web Services customers wish that phone support was available at all tiers of service, and that it was easier to call AWS directly, they are also generally satisfied with the level of support given by Amazon Web Services' phone-based customer service.

What Kind of Issues can Amazon Web Services Customer Service Representative Resolve?

Amazon Web Services cloud support engineers can provide technical support, guidance on using AWS services and account servicing over the phone.

What Can't Be Resolved With a Call to Amazon Web Services Customer Service?

If you are using Amazon Web Services in conjunction with other third-party services, such as a domain or website host, keep in mind that AWS can't resolve issues caused by another company's technology or products.

What Should You Do If You Have an Unsuccessful Call with Amazon Web Services?

If you get off the phone with an Amazon Web Services customer support engineer and feel as though your questions were not answered or that your issue was not resolved, don't fret. You may still have options.

Begin by looking over the notes you took during the call. You may be able to identify an area of misunderstanding. You can use this information during your next call.

Request another call. The next AWS customer support engineer may have more experience or better training and might be able to resolve your issue.

If a second call doesn't work, try getting in touch via live chat or email. The advantage of both these options is that you'll have a transcript of your conversation.