AirBnB International Customer Service

Phone Number & Getting a Rep

AirBnB International Customer Service number

415-800-5959
Calls International Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this AirBnB number?

A:Press 1
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to AirBnB International Customer Service?

A:The average hold time is 17 minutes. The longest hold times are on Tuesday, and the shortest are on Friday.

All AirBnB customer service contact information

This is the #2 most popular AirBnB phone number out of 2. Click above to go back to the main customer service number and other contact information, including AirBnB email addresses, twitter handles, and live chat options.

More AirBnB Customer Phone Numbers

Customer Service

855-424-7262
Main phone number · Toll-free · 24 hours, 7 days · Press 0# each time it asks for the phone number listed on your account number, then press 1. If in immediate danger, call local authorities. · If you have an Airbnb account, press 1. If not, press 2.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this AirBnB phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1
Here is how our research team describes the way the AirBnB phone system greets you: If you have an Airbnb account, press 1. If not, press 2.

What are the hours and when should I call?

AirBnB operates the call center for this 415-800-5959 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 44,805 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AirBnB phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AirBnB staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call AirBnB is Monday. The most busy day to call is Tuesday. Again, this is based on a sample of 44,805 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call AirBnB is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that AirBnB staffs the call center well on Monday.

Calling this AirBnB Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Sep 5, 2023

I had a question before booking an Airbnb for the first time, and I wanted to talk to an actual human because I am old school and prefer that someone explain things to me. I wanted to ask what the reservation policy will be for a specific property because I could not seem to find if it could be canceled and what type of fees it would incur. My experience was not bad, but it was a bit frustrating initially. It seems you have to know how to handle their phone system. Once I figured that out, it was very easy to get in contact with an agent who could help. 

I am looking at booking a large property for several people for our family reunion, and I needed to make sure that I had all my ducks in a row. As mentioned, I had never used Airbnb before, but the property we had our eye on only used this platform for bookings, so I had no other choice. 

When I called them, a recorded message told me that they were unable to find an account associated with my number. It then told me that if I have an account associated with another number to press 1; if not press 2. I pressed 2 since I did not, and then it asked me to tell them in a few sentences why I was calling. It also gave me the option to use my keypad. 

I said simply, "question about a reservation." It waited about 20 seconds, and then it abruptly hung up on me. No, goodbye or acknowledgment; it just ended. I was a bit miffed but decided this time to use the keypad. I assumed that taking that route would give me a directory of options. 

The recording told me that the call would be recorded, and then, within ten seconds, I was transferred directly to a customer service agent. The agent spoke clear English and was very helpful. They walked me through the policy and made sure that I was confident in placing the booking I had in mind. 

I was actually quite surprised it was so easy to speak with a live agent, so the experience was not all that bad. It just would have been nice to get instantly connected to the agent before the automated message system. Clearly, the system doesn't accurately accept voice commands. I shouldn't have had to call twice to figure out how to get through. Now though, I would not think twice about calling to get some help. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
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