Adobe Systems Corporate Offices Phone Number

Q:How do I talk to a human at this number?
A:Ask for the Manager of the Technical Support Team
Q:Is this phone number operational 24 / 7?
A:Not at this number; hours here are Mon-Fri 8am-5pm PST. The least busy day is Monday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Monday.
This is the #3 most popular Adobe Systems phone number out of 3. Click below to go back to the main customer service number and other contact information:
Adobe Systems's main customer service phone number

More Adobe Systems Customer Phone Numbers

800-833-6687 - Customer Service
Main phone number · Toll-free · Press 1, then 2 · If you're calling from a cell phone, press 1 to receive a text message from us. Then reply to the text with your Adobe ID.
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800-585-0774 - Sales
Toll-free · Call this number for contacting sales · Press 1 for sales support. Press 2 for customer support.
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How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Adobe Systems phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Ask for the Manager of the Technical Support Team
Here is how our research team describes the way the Adobe Systems phone system greets you: For customer support, press 1. For sales, press 2. If you know your party's extension, you can press it at any time. If you do not know your party's extension, press 5 for dial by name. If you have a mailbox on the system, press the # key.

What are the hours and when should I call?

Adobe Systems operates the call center for this 408-536-6000 phone number Mon-Fri 8am-5pm PT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 1,398 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Adobe Systems phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Adobe Systems staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Adobe Systems is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 1,398 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Adobe Systems is Monday. In this case, it's a no-brainer. Monday is not only the least busy day for calling this Adobe Systems number, but it is also the day with the shortest hold times.

My Experience Calling Adobe Systems at this Number

Dec 12, 2023

Calling Adobe Systems for customer support is a simple process, particularly when trying to reach the sales department as I recently discovered. Callers are greeted with the options to choose either customer support by pressing one or sales by pressing 2. Also, if you have specific extension you're trying to reach, the automated system prompts you to enter that number after the recording. 

Since I didn't have a current product or issue to address, I waited for the sales department — but before selecting that choice I listened to the menu options. Selecting customer support leads you to a menu of choices ranging from billing questions, product purchases, tech support and account information. After I pressed 2 for the sales department, the recording asked if my purchase was for personal use, small business needs or as a student or educational resource. 

I selected personal use and was told by the automated system that my wait time would be less than a minute, which proved to be true. A customer service representative was on the line in a brief time, which was a pleasant surprise. He asked how he could help me and I explained that I was interested in trying out some Adobe products, as I wasn't a current customer. The rep directed me to Adobe's website where I could view the various products for personal, business and educational use.

While browsing the site, I noticed that many of the products offered a free trial period so I asked the rep about this option. He explained that I could try the majority of products, including Acrobat Pro, Photoshop, Illustrator and Cloud Apps, for free for seven days whereas Adobe Stock photos are available for a 30-day free trial. Some products can be used both online and on mobile devices while others can only be accessed on desktop computers. The trial allows customers to test out which product or software works best, he said.

However, he explained I would need to choose one to start with and enter in my payment information before the trial begins. After the 7 days, I would be automatically charged the specific amount, based on a monthly or annual subscription. If before the trial week is over I decide to not continue with the product, the rep said I would be able to cancel online or by calling Adobe's customer service, and I wouldn't be charged. 

I was very pleased with the time spent and information shared by the rep, who made it easy to understand the process while choosing to not pressure me into a purchase. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
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