Adobe offers three main reasons that people attempt to call, and purchasing a product is one of the easier experiences I've found with any company. The staff was quite knowledgeable about the product, answering any questions I had about purchasing Photoshop and whether I would be saving any money if I opted for a yearlong license as opposed to a month-to-month plan.
The salesperson explained that if I wanted to purchase Photoshop, I would need to buy a license and could then download it once I had attached it to an e-mail. He further explained that I could either purchase a monthly plan or a yearlong subscription and confirmed that there would be a cost difference if I opted for the yearlong plan. He further confirmed that should I want to switch to a yearly plan, I would be able to do so at any point.
The wait time was very brief once I was past the opening menu. I had a wait time of less than one minute before I was connected to a pleasant-sounding representative who handled my call quickly and efficiently. When I left the call after getting the information for the scenario that I wanted, I promptly received a call back from a 1-800-915-9459 number to try to reconnect, confirming that it does indeed have a quick and easy way to get in touch with someone after a dropped call. If I were actually in the market for a new piece of Adobe software such as Photoshop, I likely would have been very comfortable making the purchase through the phone system.
I didn't love the automated menu, as it's not very expansive and only gives you a maximum of three listens to the options before it decides that you aren't going to make a selection and hangs you up. When it does, even choosing a selection isn't going to be enough to get the system to stop going through the process of hanging up the call. Adobe also has more than a few complaints from customers who have dealt with questions on their account. It seems that entering in the Adobe ID at the beginning of the call as requested would go a long way toward cleaning up some of those problems, but as I don't have an Adobe ID, that isn't something I'm able to confirm.
Based on my call to Adobe, I would feel very comfortable working with the Adobe customer service representatives. I do think the menu could be updated, but you don't interact with it for long, so it's not much of a negative.