iLok support,**I recently purchased VocAlign and put it on the wrong account. It says t...
GetHuman1640562's customer service issue with iLok from November 2018
Help with my iLok issue
First: share to improve GetHuman1640562's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1640562's next move: go to the iLok help center.
iLok doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1640562 will want to follow the link below to head to their help center. We will check on GetHuman1640562 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1640562 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman1640562's own words
iLok support,**I recently purchased VocAlign and put it on the wrong account. It says there is a $** transfer fee which I am willing to pay but when I enter my credit card information into the iLok account manager, the only option to select an expiration year is ****. My card does not expire this year so I am unable to transfer the license. I was hoping for you to fix the issue or contact me back.**Thanks,*Ben Nelson
GetHuman1640562 did not yet indicate what iLok should do to make this right.
I have an issue with iLok too
How GetHuman1640562 fixed the problem
We are waiting for GetHuman1640562 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.