Re: ORDER ********* LEAKED IN SHIPPING ***C*FE**EC-**E****** *My damaged delivery and c...
GetHuman-hcoderre's customer service issue with iHerb.com from October 2018
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The issue in GetHuman-hcoderre's own words
Re: ORDER ********* LEAKED IN SHIPPING ***C*FE**EC-**E****** *My damaged delivery and concern have been IGNORED since I last responded to your last demand.*SHOULD I ASSUME THAT iHERB WILL NOT RESPOND TO MY INQUIRIES OR FOLLOW UP ON THIS OUTSTANDING ISSUE? I WILL NOT PLACE ANOTHER ORDER WITH iHERB UNTIL THIS IS RESOLVED. SHOULD I FIND ANOTHER SUPPLIER? Your customer service has been less than responsive regarding this outstanding issue and I am greatly surprised and disappointed at your lack of proactive action in this regard. Hope still to hear from you with a suitable response.**Huguette Coderre**On Wed, Oct **, **** at *:** AM H Coderre ******@***.com* wrote:*Hi there, wondering if there is an update with regards to replace or refund this damaged at delivery product?**Huguette Coderre**On Mon, Oct **, **** at *:** PM iHerb Customer Service ******@***.com* wrote:*Dear Huguette Coderre,**We apologize for this concern with the item you received with your iHerb.com order. To review this further with the manufacturer, can you also please provide additional photos showing the Product Label and the UPC Code or Barcode of the product you have received? **This way we can further confirm this and help to get this resolved as soon as possible. **Let us know if you have any further questions or concerns.**Sincerely, *Racso L.*iHerb.Com Customer Service****** Harley Knox Blvd, Perris, CA ***** USA
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