I want a refund

GetHuman4260150's Refund a Charge issue with eHarmony from January 2020

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Name on the account, Billing address, and Your birthday
The issue in GetHuman4260150's own words
click on * month fee ... I joined JDate, Match, our Time, JPeopleMeet, and EHarmony..all for * month and all at the same time.** days ago, I contact each for remove automatic renewal...no problem. However, when I contacted EHarmony, I was told that there is no *-month subscription and that I was signed up for a *-yr. After researching, it seems I pressed *-month thinking it was *-mo. like the rest. Told I would be contacted. Response avoided the fact that this could be challenged with credit and mentioned a **% discount NEXT time. I want a refund or this will be disputed with the credit card.* Am willing to apply the **% discount to it, so I will be credited that amount.
This is the only site without a trial pd.*I believed the *-time to mean * month, as all other sites have.*It is extremely high priced.
I am willing for the annual fee to be prorated to * months (at which time the subscription will be terminated) or the **% l discount I was contacted about be applied to THIS annual fee. Either way, the difference would be credited to my credit card.
I am willing to negotiate. *I am also extremely upset because I thought the detailed questionnaire would match me up with people of same faith and traits. It did NOT.
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eHarmony

EHarmony
Refund a Charge issue
Reported by GetHuman4260150
Jan 17th, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 1583 others
0 customers following this

Timeline

GetHuman4260150 started working on this issue
Jan 17th, 2020 12:47am
GetHuman4260150 indicated the issue is not fixed yet.
Jan 19th, 2020 9:59pm
GetHuman4260150 indicated the issue is not fixed yet.
Jan 19th, 2020 10:01pm
GetHuman4260150 indicated the issue is not fixed yet.
Jan 19th, 2020 10:02pm

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