I have * instances of returns that I need clarification of how to proceed with.**Instan...

GetHuman5300292's customer service issue with eBay from September 2020

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The issue in GetHuman5300292's own words
I have * instances of returns that I need clarification of how to proceed with.**Instance *: sold a sofa set to a customer. Customer received it and filed for a “not as described return” claiming it was smaller than she thought it was even though the dimensions are clearly posted in my listing. After some communication she said she’ll set it up and see how it looks. I have followed up multiple times and she has not responded. I’m not sure how to proceed here.**Instance *: I sold a sofa set that clearly stated *pc sofa set that includes a sofa, loveseat and ottoman. Customer received the goods and complained that she expected * pieces. She said she spoke to an eBay rep who walked her through the order and confirmed that the listing does in fact include * pieces (which I think is a complete lie). I showed her that I also had a *pc listing but that is not the one she chose. Need assistance.**Just a note, I called ebay a few days ago and since these are high ticket items, I needed to speak with a special team member to assist. They told me I would get a call the same day but I have yet to receive a follow up call. Thanks

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eBay

Customer service issue
Reported by GetHuman5300292
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 28340 others
0 customers following this

Timeline

GetHuman5300292 started working on this issue
Sep 25th, 2020 4:07pm