@eBayAU CASE ID: ********** SR* *-************ my case is not being handled properly no...

GetHuman-tightgra's customer service issue with eBay from June 2019

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@eBayAU CASE ID: ********** SR* *-************ my case is not being handled properly nor fairly by eBay Australia. I have submitted photographic evidence that showers the buyer is being deceitful. This is a textbook case of where Seller Protection should apply.**I am American and used eBay North America to sell and ship my item. Right now my case is being handled by eBay Australia. It is case CASE ID: ********** SR* *-**************It is NOT being handled properly by eBay Australia.**I need eBay to step in and make sure my case is fairly handled. I have submitted video and photographic evidence that the buyer is lying. That the condition in which I described my item both in the listing and through messaging on eBay was ***% and fully accurate.**This case should be covered by Seller Protection as it applies exactly to the situation that I am facing.**I need further help from eBay and I need somebody with a higher authority at eBay to look at my case to ensure a fair and proper outcome.**----** Shaun Apple* I am dealing with an issue with eBay * PayPal right now. I have been misled, swindled, and duped by eBay. Multiple times I spoke on the phone with eBay North America and I was told that the circumstances of this case would be covered under Seller Protection. As my labtop was either damaged in transit by eBay OR it was damaged by the buyer in order to force a return. One of those two things has happened. My money should not be “on hold” in PayPal and there should not be any negative balance on my PayPal account.**This situation I’m facing looks like an obvious case of "buyer's remorse." It’s not just me who thought that. When I called PayPal, after explaining what happened, the customer service said that she thinks it sounds like a situation of buyer’s remorse. PayPal put my balance into a negative balance of ***.** due to the actions of eBay and eBay Australia. This is not okay. I have been duped into believing that I am covered by eBay’s Seller Protection. I did everything correctly that I could in selling this item. I am extremely upset how this has been handled by eBay and PayPal. I have never faced a situation like this before.**The buyer received the item in the condition described. The buyer is apparently now fraudulently lying about the condition in order to receive a refund, even though the labtop was described accurately in my eBay listing as a "used" labtop with “cosmetic imperfections,” sold "as is" with “no returns accepted.” Because I am unable to accept returns on this item. I find it incredibly unfair that I have gone to great lengths to document the condition of the labtop, both before listing it on eBay and before shipping it to the buyer, but yet eBay is wrongly placing the blame on me.**There is a real likely possibility in this case that the buyer has scratched or damaged my old labtop on purpose in order to fraudulently demand a return*refund. The other possibility is that the labtop was damaged in transit by eBay since I first had to ship the item to eBay’s shipping center in Kentucky. It should be covered by eBay’s Seller Protection which is supposed to protect a seller against fraud and other cases such as mine. The photo the buyer showed me of the so-called “damage” looks nothing like the condition of the screen before I shipped it to him. I also took photos and a video before shipping the labtop to the buyer in order to document the condition of the item. It did not look like that! The labtop was first shipped from me to eBay, and then the labtop was forwarded to the buyer in Australia.**However, I have a strong suspicion that the most likely scenario is that the buyer has had "buyer's remove" and is therefore lying about the condition of the item to convince eBay to allow him to return it.**I just saw that my PayPal account is currently in a negative balance. Furthermore, money being received to my PayPal is not even appearing to me as available. This cannot be happening.

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eBay

Customer service issue
Reported by GetHuman-tightgra
Jun 13th, 2019 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 31828 others
0 customers following this

Timeline

GetHuman-tightgra started working on this issue
Jun 13th, 2019 9:43pm
GetHuman-tightgra indicated the issue is not fixed yet.
Jun 14th, 2019 10:49pm