Hello there, my account on Ebay is vicgramm. I have a problem with one buyer. She made...

GetHuman-gaftonlg's Refunds and Returns issue with eBay from June 2019

Help with my eBay issue
The issue in GetHuman-gaftonlg's own words
Hello there, my account on Ebay is vicgramm. I have a problem with one buyer. She made me an offer and I accepted it. The same day I left to my parents house where I didnt have an internet access. In this time she sent a message asking to cancel the order motivating that she didn't pay attention that I don't accept returns. The next day my son shipped the order.The messages from Ebay are coming to my email address, after a couple of days when I returned home I got her messages and a message from Ebay . I explained the situation to ebay and they said that I did everything right in this transaction. On June *th I got the item back and she was asking for a full refund. I tried to explain her that I cant refund the full amount because I payed ebay, paypal fees and shipping cost.She started to insult me,you can find all the correspondence on ebay. A couple of days ago she requested a return on Ebay.I accepted it because I got the item back before she requested a return. My question is who is going to pay for the package I've shipped to her in the first place and for the paypal fee . I see in hold is put the amount without a paypal fee. This is the item I'm talking about*eBay item number:************. Please help me to solve this problem.

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eBay

Refunds and Returns issue
Reported by GetHuman-gaftonlg
Jun 10th, 2019 - 3 years ago
Fixed
Seen by 6 customers so far
Similar issue to 31614 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username

Timeline

GetHuman-gaftonlg started working on this issue
Jun 10th, 2019 6:59pm
GetHuman-gaftonlg confirmed the issue is fixed. Hooray!
Jun 11th, 2019 7:20pm

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