Zomato.com Customer FAQ

Payments can be deducted from your account when you make a purchase on Zomato.com. This could involve ordering food, purchasing a Gold membership, or making a reservation. The amount debited should align with the cost of your order or membership. If, however, money was deducted from your account and you did not make any purchase, or if the amount debited seems incorrect, it may be a technical glitch. In such a case, we recommend you check your transaction history and scrutinise the details. If the issue persists, you should seek help from Zomato's customer support for a resolution.

We're sorry to hear about your issue with your order number 5729799594. Unfortunately, as an online platform, we don't have direct access to order details. We strongly advise you to contact Zomato’s customer support directly through the app or the website. They hold all the necessary tools to track your order and resolve any issues related to it. Your experience is important, and they will be able to help make things right for you.

We're sorry to hear that you're having difficulties with your payout. Please ensure that the bank details you provided during the setup of your account are correct. If there seems to be no issue with your bank details, it might be due to a delay in the bank's processing time or it might be in line for the next payout cycle from Zomato. However, if the problem persists beyond these possibilities, you should reach out to Zomato's partner support team for a prompt resolution of your issue.

Currently, Zomato does not provide the feature to transfer money from the Zomato wallet to a bank account. The amount in your Zomato wallet can only be used to pay for food orders placed through the Zomato app or website. Any cashback or promotional credits provided in the Zomato wallet are solely meant to be used within the platform for food ordering purposes. It cannot be cashed out or transferred to a bank account. However, the balance from a refund can be used for your next order on Zomato. We recommend utilizing your wallet balance on your upcoming orders.

We understand that you've accidentally added money to your Zomato wallet and would like a refund. On Zomato, the transfer of funds to the wallet is typically final and cannot be undone. However, we also understand that mistakes can occur, so we would suggest you reach out to Zomato customer support from within the app or website to explain your situation. They will be able to assist you further in such matters. You can use your Zomato Wallet balance to pay for future orders, so your money will not be wasted.