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Zenni Optical Customer FAQ

Top Answers & How-to Guides

What is Zenni Optical's Phone Number?

The question we are asked most often is about how to talk to Zenni Optical customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I try on frames virtually?

Yes, you can try on frames virtually at Zenni Optical. Our Virtual Try-On feature allows you to see how different frames will look...
Ask any question you have about Zenni Optical customer service, get an answer now.
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Ordering

How do I place an order?

To place an order with Zenni Optical, simply visit our website and browse our selection of eyewear. Once you have chosen the frames...
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Can I order frames without lenses?

Yes, you can order frames without lenses from Zenni Optical. We understand that sometimes you might just want to update your frames...
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Coupon Codes

How do I apply a coupon code?

To apply a coupon code at Zenni Optical, simply enter the code in the designated field during the checkout process. After adding your...
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Payment Methods

What payment methods do you accept?

We accept various payment methods to ensure a convenient and secure shopping experience. At Zenni Optical, you can pay for your eyewear...
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Order Tracking

Can I track my order?

Yes, you can track your order with Zenni Optical. Once your order has been shipped, you will receive a confirmation email containing...
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Return Policy

What is your return policy?

Our return policy at Zenni Optical is designed to ensure customer satisfaction. If you're not completely satisfied with your purchase,...
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Prescription Lenses

Do you offer prescription lenses?

Yes, Zenni Optical offers prescription lenses. We understand that clear vision is essential, so we provide a wide range of prescription...
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Shipping Policy

What is your shipping policy?

Our shipping policy is designed to provide fast and reliable delivery to our customers. We offer various shipping options to cater...
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Product Warranty

Do you offer a warranty on your products?

Yes, we stand behind the quality of our products and offer a warranty to ensure customer satisfaction. All our eyewear comes with a...
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Virtual Try-On

Can I try on frames virtually?

Yes, you can try on frames virtually at Zenni Optical. Our Virtual Try-On feature allows you to see how different frames will look...
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Help me with my Zenni Optical customer service issue

Ask any question you have about Zenni Optical customer service. We will do our best to get you answers right away.
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