Hi Zendesk Support,**I am using the zendesk support and ticketing functions at Oneview...

GetHuman-wniekerk's customer service issue with Zendesk from December 2018

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The issue in GetHuman-wniekerk's own words
Hi Zendesk Support,**I am using the zendesk support and ticketing functions at Oneview Healthcare.*I am hoping you can assist with an issue we are having.*When we reply to tickets for one of our customers it does not send them an email, which is causing quite an issue for us.*When we look at the events view on the tickets for the customer experiencing the problem I can see that the CCs are included and a trigger is activated, but that there is no email event.**When I look at one of the customers that is receiving emails on ticket updates I see that there is an email notification event.**If you can let us know how to reinstate the email notification I would appreciate it.*Thank you.**Kindest Regards,**Willer van Niekerk*Support Desk Lead*Oneview Healthcare

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Zendesk

Customer service issue
Reported by GetHuman-wniekerk
Dec 12th, 2018 - 3 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 28 others
0 customers following this

Timeline

GetHuman-wniekerk started working on this issue
Dec 12th, 2018 4:57pm