I went to Zaxbys this past Sunday. I am never one to complain and I eat at Zaxbys at th...

GetHuman-koripigo's Complaint issue with Zaxby's from October 2020

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The issue in GetHuman-koripigo's own words
I went to Zaxbys this past Sunday. I am never one to complain and I eat at Zaxbys at the Zaxbys in Crawforville, Fl quite often. I ordered three meal and a basket of fries. My * finger plate was left off and I didn't realize it until I was already back at work, ** minutes away. When I called to tell them what happened, the only thing they could offer was for me to leave work again and go get the plate. As you can see, I spent a total of ** minutes of my work time to go get the food and have to turn around and go all the way back for their mistake. When I called, I asked to speak to one of the girls who had helped me in the drive through and the manager who was on the phone at that time says "Uhh there's not a Caitlyn scheduled open this shift," which there was by the way. This wasn't in the middle of a shift change and actually she was still present in the drive through when I went around the second time. This manager had his shirt untucked, wrinkly, his hat sideways, and was on the phone before he could come talk to me at the window, holding up thew long line. I asked for a refund and he only gave me one for the six finger plate. But by the time I got back to my place of work to sit down and eat, my food was awful. So I am reaching out to you in hopes of getting a full refund on my meal that was $**.**. im sorry to inconvenience you like this but I feel as if I deserved more than what I got for the trouble I went through.

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Zaxby's

Complaint issue
Reported by GetHuman-koripigo
Oct 13th, 2020 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 41 others
0 customers following this

Timeline

GetHuman-koripigo started working on this issue
Oct 13th, 2020 3:04pm

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