My wife and I had lunch at Zaxby's, Indian Trail, NC this past Sunday. Our bill was...

GetHuman757129's customer service issue with Zaxby's from June 2018

3 views
 | 
154 similar
 | 
0 following
Help with my Zaxby's issue
How did GetHuman757129 do it?
Waiting to hear how GetHuman757129 fixed the problem to share with other customers.
The issue in GetHuman757129's own words
My wife and I had lunch at Zaxby's, Indian Trail, NC this past Sunday. Our bill was $**.**. I used my Visa Credit Card to pay. When I got home, I checked and I was charged twice. I have contacted the Zaxby's on Facebook, Private Message and have received no response. I have contacted Zaxby's Customer Feedback and have received no response. I have contacted Visa and disputed one of the duplicate charges and I'm waiting for a response from them. I thought at first this was an honest mistake but I'm wondering now if this was done on purpose. I've never had any complaints about Zaxby's and have eaten there often. I'll never be comfortable using a credit or debit card at any Zaxby's. It seems that you do not value your customers at all. I am very disappointed.*Rick Edwards
GetHuman757129 did not yet indicate what Zaxby's should do to make this right.
I have an issue with Zaxby's too
How GetHuman757129 fixed the problem
We are waiting for GetHuman757129 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Zaxby's's attention and get better help faster. Tap below to get started.
Having Zaxby's issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman757129 fixes it.
This email address isn't valid

Zaxby's

Customer service issue
Reported by GetHuman757129
Jun 6th, 2018 - a yr ago
I have an issue with Zaxby's too
Fixed
Seen by 3 customers so far
Similar issue to 154 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on the reservation
Timeline
GetHuman757129 started working on this issue
Jun 6th, 2018 6:46pm
GetHuman757129 confirmed the issue is fixed. Hooray!
Jun 6th, 2018 11:31pm