My ASOS parcel was supposed to be delivered by yodel last Weds (*****) but according to...

GetHuman-samcfc's customer service issue with Yodel from September 2018

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The issue in GetHuman-samcfc's own words
My ASOS parcel was supposed to be delivered by yodel last Weds (*****) but according to the tracking system the driver could not access the property- which is a total and utter lie as I was at home all day!! I spoke on their web chat on two separate occasions where they told me exact same thing. Both times I was asked to give some delivery instructions for them to pass onto the driver. One conversation the person ended the chat before I finished my response!! Second time ended once I’d given the instructions but have heard nothing since! I’ve called the customer service number many times. The last time I called (today *****) it said my parcel is set for the rescheduled delivery date I’ve agreed- I have agreed no such thing!! I’ve had no contact from yodel whatsoever! I just want to know where my parcel is! And when it’ll be delivered!!

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Yodel

Customer service issue
Reported by GetHuman-samcfc
Sep 3rd, 2018 - 3 years ago
Fixed
Seen by 140 customers so far
Similar issue to 357 others
0 customers following this
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GetHuman-samcfc started working on this issue
Sep 3rd, 2018 6:27pm
GetHuman-samcfc indicated the issue is not fixed yet.
Sep 4th, 2018 12:37pm
GetHuman-samcfc indicated the issue is not fixed yet.
Sep 4th, 2018 9:03pm
GetHuman-samcfc indicated the issue is not fixed yet.
Sep 6th, 2018 10:03pm