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Yamaha Customer FAQ

Top Answers & How-to Guides

What is Yamaha's Phone Number?

The question we are asked most often is about how to talk to Yamaha customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I purchase Yamaha instrument accessories separately?

Yes, Yamaha offers the option to purchase instrument accessories separately. Whether you need replacement parts or want to upgrade...
Ask any question you have about Yamaha customer service, get an answer now.

Recent Yamaha Customer Questions

Yamaha Rx-v4a receiver turned off by itself & won't turn back on. Pushed power & select got screen to light up & asked for usb update. So I downloaded new firmware to thumb drive & says Verifying & then says not found. What now?

Sorry you're having trouble with this. After downloading the firmware, ensure it's the only file present on the USB drive. The drive should be formatted to FAT32, and the firmware should be in the root directory (not within any folders). Once you insert the drive, the Yamaha receiver should automatically recognize the firmware. If it still says "not found", double-check the firmware version and possibly redownload it. If after doing all this you continue experiencing issues, the unit might need a repair due to internal issues.
Asked Apr 16, 2024 6:25 PM

Help me with my Yamaha customer service issue

Types of Instruments

What are the different types of Yamaha musical instruments?

Yamaha offers a wide range of musical instruments catering to various genres and skill levels. The different types of Yamaha musical...

Purchase Information

Where can I buy Yamaha musical instruments?

You can purchase Yamaha musical instruments from authorized dealers and retailers worldwide. Yamaha has established a vast network...

Warranty and Returns

What is the warranty period for Yamaha products?

The warranty period for Yamaha products varies depending on the specific product. Most Yamaha musical instruments come with a limited...

What is the return policy for Yamaha musical instruments?

Yamaha's return policy for musical instruments aims to ensure customer satisfaction. If you are not fully satisfied with your Yamaha...

Recalls

Are there any Yamaha product recalls?

Yamaha takes product safety seriously and occasionally issues recalls. However, recalls are relatively rare due to their stringent...

Product Manuals

Where can I find Yamaha product manuals?

You can easily find Yamaha product manuals on our official website. Visit the Yamaha website and navigate to the "Support" section....

Maintenance Recommendations

What are the recommended maintenance steps for Yamaha instruments?

To ensure optimal performance and longevity of Yamaha instruments, certain maintenance steps are recommended. First, regular cleaning...

Music Education Program

What is the Yamaha Music Education Program?

The Yamaha Music Education Program is a comprehensive and innovative music program offered by Yamaha for individuals of all ages and...

Promotions and Discounts

Where can I find Yamaha product promotions and discounts?

To find Yamaha product promotions and discounts, you can visit our official website, yamaha.com. Look for the "Promotions" or "Offers"...

Accessory Purchases

Can I purchase Yamaha instrument accessories separately?

Yes, Yamaha offers the option to purchase instrument accessories separately. Whether you need replacement parts or want to upgrade...
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