Hello,**I don't understand why this keeps happening to me, but it really ***** because I lose money everytime and I have a supremely tight budget since I'm not only a single mom but also my sole means of income is SSI Disability from Social Security, USA. Back around New Year's ****, I purchased a * mos access to Xbox Live Gold-- due to me losing access to my banking online I've not been able to actually view my list of purchases as each month passes but I was able to get into my account at the end of May **** and found I'd been getting charged for Xbox Live Gold for, I imagine since my * mos access ended, which I believe would have been around March, the end of March or beginning of April ****? Please, please understand I cannot budget this sort of monthly fee, I have a little girl and no reliable support for the a-hole I refer to as her "sperm donor". I really, really need every $*, $**, $** dollar bill I can possibly save. Therefore, I am asking Xbox and Microsoft to PLEASE help me in cancelling this Xbox Live Gold and please- please- please help me by refunding the few months I was charged and didn't have access to realize i was being charged. I know it might not mean much since we are strangers, but I would be forever grateful to whoever can help me in returning or refunding the fees I never even took advantage of even one time! Honestly, I purchased the * mos access after Christmas for my ** yr old niece when she came to visit me and my baby for Xmas time, but she was only here for * weeks and after she left I didn't maintain even the * and a half months of play access I had purchased in that * mos access which I believed would be a one-time charge for exactly what I purchased, * months.**I apologetic to the full extent, if such an extent exists, for causing any and all inconveniences to Microsoft and Xbox. I am sincerely just hoping to be able to get this taken care of smoothly as can be, I'd be unbelievably appreciative.**Please try to help me, which also goes toward helping my little girl :-)**Most Sincerely, **Kristen J. Cook******@***.com *-- Xbox sign in******@***.com *-- personal email****-***-**** *-- personal wireless ***** Atchafalya Circle*Princeton, LA *****
GetHuman3082033 did not yet indicate what Xbox should do to make this right.