In dec **th a i was charge **.** for a fortnite bundle pack and another *.** for someth...

GetHuman-pringlev's customer service issue with Xbox from December 2018

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The issue in GetHuman-pringlev's own words
In dec **th a i was charge **.** for a fortnite bundle pack and another *.** for something else on my sons acct. We were having issues with the game as well as xbox connectivity but did not choose to ourchase anything and somehow these charges were made. I tried a refund request but just got a reply saying no. Im not ok with this, this is clearly a clitch and would hope u can make it right. I have had nothing but issues with my card being linked which is another thing i wanted to discuss. I was just charged another **.** for my sons renewal, while we knew that was coming we meant to cancel my card before it renewed and use his gift card to renew but we forgot. It is renewed now but if we cancel it to unlink my card and renroll using his gift card do i get a refund or not?

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Xbox

Customer service issue
Reported by GetHuman-pringlev
Dec 29th, 2018 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 83105 others
0 customers following this

Timeline

GetHuman-pringlev started working on this issue
Dec 29th, 2018 8:17pm