I changed my Gamertag from Walkableplace* to JegraLamink, but now I can’t play any Xbox...

GetHuman-ryanhutc's customer service issue with Xbox from December 2018

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The issue in GetHuman-ryanhutc's own words
I changed my Gamertag from Walkableplace* to JegraLamink, but now I can’t play any Xbox *** games on my Xbox One. I know that these games work because I have played them on my Xbox One before so I know it isn’t a lack of backwards compatibility. Even my downloaded games are not working. Xbox One games still work just fine, but my console just refuses to let me play any of my Xbox *** games. When I start playing it asks me to sign into my account. The only option it gives me is Walkableplace*, which is my old gamertag. If I click on this, it says: “Sorry, this profile can’t connect to Xbox Live on this console. To fix it, download it again.” I don’t really know what that means. My only guess as to what is going on is that the game is confused about my Gamertag being different now. If that is the case, I’m totally willing to switch it back to my old Gamertag. I don’t even care if it costs me to switch it this time, just please let me know what I need to do. Thanks!

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Xbox

Customer service issue
Reported by GetHuman-ryanhutc
Dec 27th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 81429 others
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Timeline

GetHuman-ryanhutc started working on this issue
Dec 27th, 2018 7:22pm