Just got off the phone with bell nothing is wrong with my internet but for a while now...

GetHuman1837060's customer service issue with Xbox from December 2018

Help with my Xbox issue
The issue in GetHuman1837060's own words
Just got off the phone with bell nothing is wrong with my internet but for a while now my Xbox will randomly just disconnect with a game and I can’t play multiplayer at all and when I even play single player games I’ll randomly get home screened and asked if I own them and signed out of my profile and party. I’ve tried deleting and redownloading my profile reseting even making it so I have it set to sign in Im game sharing so I cannot set this Xbox as my home Xbox and nothing I do seems to help. Sorry if this is rants plz help I wanna game. I’ve looked this up tirelessly and was told my nat type could be the problem but checks say it’s open and that’s good right?

GetHuman1837060 did not yet indicate what Xbox should do to make this right.

How GetHuman1837060 fixed the problem
The tech guy got me too change my MAC address to an alternate MAC address and a different ip this seemed too solve the issue I was having he also told me I could take it a step further by changing the port but I decided not too.
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Xbox

Customer service issue
Reported by GetHuman1837060
Dec 27th, 2018 - 3 years ago
Fixed
GetHuman1837060 shared how to fix
Seen by 7 customers so far
Similar issue to 80851 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address

Timeline

GetHuman1837060 started working on this issue
Dec 27th, 2018 1:38am
GetHuman1837060 confirmed the issue is fixed. Hooray!
Dec 28th, 2018 7:10pm
GetHuman1837060 confirmed the issue is fixed. Hooray!
Dec 28th, 2018 7:10pm
GetHuman1837060 confirmed the issue is fixed. Hooray!
Dec 31st, 2018 11:22pm

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