Hello, i just purchased a xbox one fortnite bundle. I have two problems. First i purcha...

GetHuman1834274's customer service issue with Xbox from December 2018

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The issue in GetHuman1834274's own words
Hello, i just purchased a xbox one fortnite bundle. I have two problems. First i purchased this product brand new from the store. It had a * month free xbox live card on the box. When we opened it told me to look on my receipt for a ** digit code. There was none. The store tells me that us just a suggestion of what i need to buy. I dont understand. Mh next issue is way more severe. I set up my new xbox and upon my first log in i am given a username of Brownbomber **. I find this extremely offensive. I purchased this for my seven year old grandson. I was upset. What makes it worse i have to pay ** dollars to change it. Why? Its your fault i have that username. Is that your hustle? Do want my credit card info? Please explain.

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Xbox

Customer service issue
Reported by GetHuman1834274
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 80340 others
0 customers following this

Timeline

GetHuman1834274 started working on this issue
Dec 26th, 2018 7:46pm

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