My Xbox profile and gamertag, Hotline ****, was recently hacked this morning and I’m no...

GetHuman1335084's customer service issue with Xbox from October 2018

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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman1335084's own words
My Xbox profile and gamertag, Hotline ****, was recently hacked this morning and I’m not sure what to do. The person in question who hacked me, who’s email is DanielpxR*****@***.com, changed my email from J*****@***.com to his own email account, the one I previously mentioned. My email account has been deleted and there is no way of getting it back as far as I can tell. He also deleted my phone number and password as well from an email I got from Microsoft support. This is really frustrating me and all I want back in my account. It should also be mentioned that he made a ** dollar charge on my account using one of my credit cards, which has since then been suspended. I’m not sure how you guys can help me, but I’m just really hoping that the account can hopefully be given back to me, and that I can give the account new information that can prevent the hacker from hacking into my profile in the future. Thank you for any help you can give me.

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Customer service issue
Reported by GetHuman1335084
Oct 12th, 2018 - 3 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 42305 others
0 customers following this


GetHuman1335084 started working on this issue
Oct 12th, 2018 9:25pm

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