My Xbox profile and gamertag, Hotline ****, was recently hacked this morning and I’m no...
GetHuman1335084's customer service issue with Xbox from October 2018
Help with my Xbox issue
First: share to improve GetHuman1335084's odds
Strength in numbers! Companies respond better when others are watching.
Try having Xbox call you again?
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1335084 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman1335084's own words
My Xbox profile and gamertag, Hotline ****, was recently hacked this morning and I’m not sure what to do. The person in question who hacked me, who’s email is DanielpxR*****@***.com, changed my email from J*****@***.com to his own email account, the one I previously mentioned. My email account has been deleted and there is no way of getting it back as far as I can tell. He also deleted my phone number and password as well from an email I got from Microsoft support. This is really frustrating me and all I want back in my account. It should also be mentioned that he made a ** dollar charge on my account using one of my credit cards, which has since then been suspended. I’m not sure how you guys can help me, but I’m just really hoping that the account can hopefully be given back to me, and that I can give the account new information that can prevent the hacker from hacking into my profile in the future. Thank you for any help you can give me.
GetHuman1335084 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1335084 fixed the problem
We are waiting for GetHuman1335084 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.