We are having issues installing the updates for these games: Fortnite, Overwatch, Rocke...

GetHuman834904's customer service issue with Xbox from June 2018

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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman834904's own words
We are having issues installing the updates for these games: Fortnite, Overwatch, Rocket League, and Madden **. **The message we get says "check your internet connection: We had to stop installing. If you're still connected, try installing later, when your network might be faster. (*x**e*****)"**But we have checked the Internet through and through and gone through all reset troubleshooting functions. We have the highest speed Internet and have waited during low usage times, and nothing works. I have not been able to get the hard connection to work because we have a complex security network setup. However, the connection works fine for playing online of the games we have, and for every other piece of electronic we own.The Xbox One is the only thing that is not working.

GetHuman834904 did not yet indicate what Xbox should do to make this right.

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Customer service issue
Reported by GetHuman834904
Jun 29th, 2018 - 5 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 10940 others
0 customers following this


GetHuman834904 started working on this issue
Jun 29th, 2018 9:46pm