If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you are looking to report a user, problem with your live account, your console or any other issue you can use the link here - https://support.xbox.com/en-US/.
The issue in GetHuman638980's own words
I don't know what's going on ,but me and my girlfriend traded in the ps* to a *** so we can play black ops * and as we are playing online all we keep playing with is modders and they keep messing with everything and u can't shoot them ect and the last game we tried they messed with her profile somehow and done something to it ,because she was at rank ** and than it came a message and said we refixed your profile and now she is back at rank * and she was at ** by herself before that happened and my nametag is chevy*life**** and hers is chevygurl**** and about * hours ago before this last game they kept kicking us out ,but than I get probation for it when it wasn't even my doings. You all are going to lose a lot of people like us ,because you can't even enjoy a good game online anymore because of all the moding going on. I heard a lot of people getting mad over all of it when we were trying to play . I hope you all can fix this and bring back the fun online playing again like it use to be
GetHuman638980 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman638980 fixed the problem
We are waiting for GetHuman638980 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Xbox customer problems.