Wizz Air Customer Service Issues

I purchased tickets from Eindhoven to Belgrade in March [redacted]. Unfortunately, due to the Covid-19 pandemic, the flight was canceled. I followed the refund procedure, but I encountered issues when trying to receive the refund to my bank account. Consequently, I transferred the funds to the Wizz Air account. I have been attempting to understand how to utilize this credit towards the purchase of new tickets, but I have been unable to find any instructions on the process. While it is clear how to add money to the account, there is no information on how to utilize it. Any clarification on this matter would be greatly appreciated. Thank you. Regards, Zoran Z.

I booked flights (S9P5JV) for my wife with Wizzair, but they changed the schedule multiple times. I canceled due to the inconvenience of extended stay without accommodation in Malta. I received a credit refund (+20%) and aimed to use it for a new booking. Unfortunately, the system listed me as the passenger, not my wife. I am unable to modify this mistake, as the system prompts that I must be the passenger to change details. Please rectify the error and update the passenger information for the new flight to my wife's name. This is urgent as she is the intended traveler. I am disappointed with the customer service provided.

Subject: Inquiry Regarding MYDKHS Flight No. W61408 Dear Customer Service, I am seeking clarification on my upcoming flight booking with reference to - MYDKHS Flight No. W61408. I have a query regarding the luggage allowance. Can I bring both a cabin bag and a rucksack on board? My understanding was that this is permissible. However, my booking only indicates "Free cabin bag." If carrying a rucksack requires an additional fee, kindly advise the amount. Furthermore, I noticed that automatic check-in is not an option for this flight. Could you please explain the reason behind this decision, as it may lead to unnecessary delays at the airport? Thank you for your assistance. Best regards, R. Goldie

Hello, I am sharing my experience regarding a cancelled flight due to Covid-19 with Wizz Air. Initially, my flight booked for 24/03/20 for £67.78 was cancelled, leading me to agree to transfer the funds to Wizz credit with a 20% bonus from Wizz Air. I utilized this credit for a flight on 29/7/20 but had to pay an additional £25.98 to cover the total ticket price. Unfortunately, this flight was also cancelled by Wizz Air. As a result, I had two options - to transfer the funds to Wizz credit or receive a [redacted]% refund. I opted for the refund due to having to secure alternative transportation to my destination. However, after waiting for two months, I only received a refund of £25.98. This situation is concerning to me as I feel it is unjust for Wizz Air to retain the funds I paid for the previous flight, especially since both flights were cancelled by the airline. Despite my efforts to contact them for clarification, I encountered difficulties. The lack of transparency on their website regarding the refund process adds to my frustration. I am determined to receive a full reimbursement for the cancelled flights from Wizz Air.

I am inquiring about my booking with Confirmation Order L588JF and Booking Reference P17KGK. I encountered an issue with GoToGate regarding the hold baggage confirmation and would like to clarify the process. I also purchased an aisle seat for the passenger Anna Deligianni but was not able to select it. Can you provide information on when this can be done? Additionally, I could not find where to input passport details online for the passenger. Is this a technical fault or does the airline not require this information online? Lastly, with the need to handle the luggage situation promptly, I assume the boarding pass will be issued at the airport. Please confirm this or provide further instructions. Thank you. Ian R.

Dear Sir/Madam, I am seeking assistance with my Wizz account as I am a travel agent representing Voulgaris Travel. My Wizz account number is [redacted], under the name Christianna Metaxopoulou, and my contact email is [redacted] I intend to utilize this account for booking tickets for clients traveling with Wizz Air. I would like guidance on how to proceed with using the account or if it is feasible to transfer funds from the Wizz account to our credit card for issuing new tickets. Although the account is in my name, I will not be flying with the clients, prompting me to explore other options for its utilization. Thank you for your anticipated help. Best regards, Christianna Metaxopoulou Ticket Department Supervisor Voulgaris Travel Papanastasiou 55b, Larissa, Greece [redacted] www.voulgaris-travel.gr Tel. 2[redacted]00 Fax [redacted]

I had to cancel our August flight due to the virus. I received a partial refund, but they deducted the booking fee and Wizzflex fee. I found this unfair. They gave me until Nov 18 to use the funds on my Wizzaccount, or I will lose £[redacted]. Despite multiple emails and three complaint forms, I have not made progress. My name is Zsuzsanna Sheen, and we were traveling to Hungary from Aug 25 to Sep 7. My booking number is KYHF3P. I am uncertain about future travel plans due to the virus, especially because my husband is at medium risk. I simply want a refund to my bank account.

Dear Sir/Madam, I would like to inquire about the status of several recent flight cancellations and refunds. 1) I had a booking for a trip from Budapest to Kiev on October 25th, as part of a larger itinerary. Due to the cancellation of the initial flight, I was unable to use the rest of the ticket. I would like to cancel this reservation and request a refund to my account. The booking number is FKK7YR for Olga, Nathalie, and Allan Almqvist. 2) My attempt to book a flight from Riga to Kiev on October 25th was also unsuccessful as Wizzair canceled the flight. I was informed that I would receive a refund. Could you please check the status of this transaction for booking number OKKMUE for Olga, Nathalie, and Allan Almqvist? 3) Additionally, I would appreciate any updates on the flights from Kiev to Gdansk and Gdansk to Stockholm on November 1st with booking numbers FBI1YP and NJU7U. Are these flights still scheduled as planned? Thank you for your assistance in resolving these matters.

Hello Get Human, I recently booked two flights with WizzAir from London to Riga on November 5th and the return flight on November 12th. Unfortunately, I received an email notifying me that my return flight was cancelled. When trying to find an alternative flight on WizzAir's website, the only option available was for December 12th, which is a month later. Despite attempting to cancel the return flight for a refund, I was surprised to see that the refund amount displayed was £0.00. Due to the inconvenience and my need to return to London on the 12th or a few days later at the latest, I had to book a return flight with another airline. I believe that airlines, including WizzAir, should handle flight cancellations more responsibly by providing proper refunds to customers. Although WizzAir claims to refund [redacted]% of the cost paid in case of a cancelled flight, I have not experienced this in my situation. Thank you, Michael

Hello! I'm looking into the flight prices for Christmas with Wizz Air and how I can utilize my Wizz Budget to pay for a portion of it. It appears there is a booking that was underpaid, which I didn't authorize since I didn't complete the payment, just checked the prices. Due to this, I'm unable to use my Wizz Budget for a new flight. I believe this is an error on their part, and I prefer not to call them and incur additional costs. The booking confirmation is AECVNT.

In January, we reserved a flight from Paris to Budapest and back for four people on your airline, with the outbound flight on July 27 (flight [redacted]) and the return on July 31 (flight [redacted]). Due to the COVID-19 pandemic in March, I canceled the flight as there were health risks involved. Despite trying to confirm with Esky multiple times that we would not be taking the trip, by mid-July, Esky declined to refund us or provide a credit for a future flight in [redacted], stating that WIZZ AIR was not willing to issue a refund. Could you please clarify if it was your company or Esky that decided not to reimburse us for this flight? Thank you in advance for addressing this matter.

In riferimento al contratto relativo ai voli n. W6 [redacted] del 13/11/[redacted] e n. W6 [redacted] del 15/11/[redacted] con prenotazione n. CFYLYD, desidero richiedere la risoluzione per causa di forza maggiore ex art. [redacted] codice civile e il relativo rimborso. Dal 6 novembre [redacted], gli spostamenti in Lombardia sono regolati dal DPCM del 3 novembre [redacted] e dall'Ordinanza del Ministero della Salute del 4 novembre [redacted], consentendo solo viaggi per comprovate necessità lavorative, situazioni di emergenza o motivi di salute. Pertanto, vorrei che la compagnia aerea procedesse al rimborso completo del biglietto aereo pagato o emettesse un voucher del medesimo importo utilizzabile entro un anno dalla sua emissione, come stabilito dall'art.28 comma 3 del Decreto Legge n.9 del 2/3/[redacted].

I needed to purchase two 20kg and one 32kg pieces of luggage. Initially, I bought two 20kg pieces successfully. However, when I tried to add one more 32kg bag, the system only offered me two for the price of 40 EUR each, which is actually the price for one 32kg bag. So I ended up purchasing two 32kg pieces as the system allowed. Strangely, after this, my booking only showed the two 32kg bags, not the two 20kg bags I initially bought, even though I was charged for all four bags. According to your rules, each passenger can have up to six bags, and I only have two showing up. My flight is on December 20th from Budapest to Pristina, so I would appreciate a prompt resolution to this matter.

Hello, my name is Maria Nicoleta Cuteanu. Due to the summer lockdown, I had to cancel some flights that were booked with Wizz Air. Following the cancellation, I was given the option to receive a refund in my bank account or to keep the funds in my Wizzair account for future use. Unfortunately, Wizzair did not provide full details about this choice, specifically that the funds in the Wizzair account can only be used by me. The flights I canceled were actually for family members who were planning to visit me during the summer, so this restriction is concerning. I have made several attempts to reach out to Wizzair through different channels but have been unsuccessful. Because of these complications, I prefer to receive a refund as I am uncertain about using Wizzair services in the future.

Hello, I'm Syzana Kurtallari. Last Saturday, on 5.12.[redacted], I transferred money to Wizz Air's bank account to purchase a ticket from Tirana, Albania, to Berlin for a flight on 06.01.[redacted]. I expected to receive a confirmation email within 24 working hours, but it has been nearly 2 working days, and I have not received any communication despite the money being transferred. I would appreciate an update on the status of my booking. Thank you, Syzana Kurtallari

Hello, I have a flight scheduled for tomorrow at 8:25 am from Luton, London to Sofia, Bulgaria with flight code KK33NE. Normally, I check in 48 hours before the flight, and seats are assigned randomly. However, this time I'm being prompted to select a seat, which is unusual. Has there been a recent change in the check-in process that requires seat selection? Can I still check in without purchasing a seat if my flight is less than 24 hours away? Thank you, Valentina Ilchovska

Hello Wizz Air, I had the returning flight reserved for the 11th of January. I was disappointed to hear that you changed it to the 8th of January. I cannot accept this recommendation, so I would like to reschedule the flight from Prishtina to Vienna for the 15th of January. However, your app and website are not allowing me to do so. An error message appears stating: "Oops, it can't be reserved because the departure is within 3 hours!" I hope you can resolve this issue as the 15th of January is the only suitable date for me. Best regards, Edon B.

I had my returning flight originally booked for the 11th of January, but I was disappointed to find out it was changed to the 8th of January. I cannot accept that recommendation, so I would like to reschedule the flight from Prishtina to Vienna for the 15th of January. However, I am encountering an issue with your app and website as it does not allow me to make the change. The message I receive states: "Oops, it can't be reserved because the departure is within 3 hours!!!!" I am hoping for a resolution as the 15th of January is the only date that works for me.

Hello! I experienced an issue with my booking (IE4JPW) for Hasim Dervishi on the TIA-PSA-TIA route. I was unable to fly to Pisa as the airport informed me that passengers with passports and a hospital reservation were not allowed due to the PSA airport being closed. Despite having all the necessary documents, I did not receive any notification about this restriction. I had made a hospital reservation in Pisa due to health concerns and requiring special assistance. I would appreciate it if you could provide me with an explanation regarding this situation. Thank you for your prompt response.

Hello, I wanted to share that upon arrival at the airport tonight for our flight, we were informed of newly implemented quarantine regulations that would require us to isolate for 14 days upon our return. This conflicted with our work obligations, so we made the decision not to proceed with the flight. When we informed the check-in agent of our decision, we were advised to contact you via email regarding the possibility of receiving a refund for our booking. Booking Reference: V9W8RI Our itinerary includes a flight from Larnaca to Doncaster on December 20, with a return flight scheduled for December 27 from Doncaster to Larnaca. Thank you, Robert P. Randle and Michelle Randle.