I received confirmation from Wix that I had cancelled a trial subscription in April...

GetHuman4377818's Billing issue with Wix.com from February 2020

Help with my Wix.com issue
The issue in GetHuman4377818's own words
I received confirmation from Wix that I had cancelled a trial subscription in April **** for leonoramusicensemble.com.au*wix sent an email as below.*I cannot locate the refund back into my account. I want them to send a receipt showing where and when it was made. in the meanwhile I will check my paypal to see if it was refunded to a different account in error.****On Mon, Apr *, **** at *:** PM Wix.com ******@***.com* wrote:** Can't see this email? Click here* Your Premium Plan has been Canceled* ** As you requested, your Unlimited Plan for leonoramusicensemble.com.au has been canceled and your payment will be refunded. It may take up to ** days for the refund to appear on your bank statement.* If you changed your mind and would like to upgrade your site with a different Premium Plan, check out all of the Premium Plans Wix offers.* ** Need help? Visit the Help Center or contact us.

GetHuman4377818 did not yet indicate what Wix.com should do to make this right.

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Wix.com

Billing issue
Reported by GetHuman4377818
Feb 19th, 2020 - 8 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 676 others
0 customers following this
Items needed
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Email address on the account

Timeline

GetHuman4377818 started working on this issue
Feb 19th 11:39pm
GetHuman4377818 indicated the issue is not fixed yet.
Feb 19th 11:43pm
GetHuman4377818 shared this issue with friends on Facebook
Feb 19th 11:44pm
GetHuman4377818 indicated the issue is not fixed yet.
Feb 19th 11:44pm

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