Inquire about an issue that is not explained in the canned help in the Wix help center ... It's next to impossible to figure out how to submit a trouble ticket to Wix, to check the status of a ticket or to respond to a reply from Wix to further discuss the original issue. While logged into my wix account, I had submitted two tickets with the same question and after waiting a few days for them to answer by sending email to the email address associated with my account, I finally submitted my query for the third time and gave them a different email address to respond on. They did respond to the alternate address the next day, but I still had a further inquiry, so I clicked on the link given in the email to submit a reply - that led to a page that gave a four-zero-three error code and text "Oops, that page is locked" .... oh yeah .... and a link to the Wix canned help page.
Their efforts to reduce support personnel by forcing all people with issues to slog through their canned help does not take into account the fact that their canned help does not answer all questions customers might have .... and their one channel for getting support .... trouble tickets .... requires an arcane march through a host of non-helpful categories to find a very subtle link that allows trouble ticket submission, but offers no clue as to the means by which any response will be given.
Adding canned help that explains how to submit a ticket (includes a link to the ticket submission portal). Also offer an easy means of checking on the status of a trouble ticket.
I have been a Premium Website customer for more than four years.
Searching to the best of my ability through Wix canned help.*Submitting a trouble ticket to complain about the trouble one goes through to submit a ticket when the canned help is no help. The ticket asks them to respond to both the email associated with my account and an alternate address to see if my ISP's email server is rejecting (ignoring rather then putting in a spam bucket) email from Wix.