Last week my credit card was compromised and i was issued a new one. American Express...

GetHuman976258's customer service issue with Wix.com from August 2018

Help with my Wix.com issue
The issue in GetHuman976258's own words
Last week my credit card was compromised and i was issued a new one. American Express assured me that ongoing e-merchants did not need to be updated with the new number. Yet this morning I got an email from Wix saying this: **"On ****-**-**, we received a chargeback for invoice ID ********* in your account: *****@***.com. **This chargeback is a direct reversal of your payment through your bank or card issuing bank. Since your bank has returned the funds to you, the service was canceled for non-payment. In accordance with our Terms of Use, the card associated with this payment has been blocked and can't be used for future payments at Wix. *If you would like to continue your service with Wix, or if you have any other questions, feel free to contact us. Please include the email address for your Wix account (as listed above) so that we can locate the relevant information. "**My website is down - I need to get this fixed ASAP. I cannot log in and update it myself becuase it seems to be cancelled and I cannot find a phone number to call. You can call me at *** *** *****Help!!
GetHuman976258 did not yet indicate what Wix.com should do to make this right.
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How GetHuman976258 fixed the problem
was able to reset my password. my website did not disappear. I started a new subscription that allowed me to connect my existing domain and everything was still there.
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Wix.com

Customer service issue
Reported by GetHuman976258
Aug 10th, 2018 - 7 mons ago
I have an issue with Wix.com too
Fixed
GetHuman976258 shared how to fix
Seen by 3 customers so far
Similar issue to 465 others
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Timeline
GetHuman976258 started working on this issue
Aug 10th, 2018 6:07pm
GetHuman976258 confirmed the issue is fixed. Hooray!
Aug 13th, 2018 7:41pm