I have an issue with lost or stolen Wix website access. I'm new with the company and ha...

GetHuman863282's customer service issue with Wix.com from July 2018

7 views | 311 similar | 0 following
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The issue in GetHuman863282's own words
I have an issue with lost or stolen Wix website access. I'm new with the company and have tried setting up some online marketing when I discovered that my boss no longer knows how to get into her Wix website. *The website is: https:**www.secondchanceupscaleresale.com* *The website is currently active and billing from my boss's business card. *Possibility *: My boss asked a web designer to improve her Wix website. He didn't finish the work and the website is no longer under my boss's Wix acct. *Possibility *: My boss is also not super tech savvy, so I suspect there is some chance that the website is under another email which she has since lost (though she believes it to be stolen).*The account she believed the website to be under is "jeani*".*This is now my problem to solve. How do I go about getting access to the business website? Is there a way to find the email the website is held under? Thanks for your quick reply. Have a wonderful day!

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Wix.com

Customer service issue
Reported by GetHuman863282
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 7 customers so far
Similar issue to 311 others
0 customers following this
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Timeline

GetHuman863282 started working on this issue
Jul 9th, 2018 4:34pm
GetHuman863282 indicated the issue is not fixed yet.
Jul 10th, 2018 2:15pm