Severe identity theft happened to me from my WISH account. **I emailed Wish and the rep...

GetHuman5101388's customer service issue with Wish.com from July 2020

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The issue in GetHuman5101388's own words
Severe identity theft happened to me from my WISH account. **I emailed Wish and the rep wanted order numbers. Everything was erased from my account. Plus I don’t think she believed me. Need to actually talk to someone on phone. This fraud person broke my password. Then changed my user name, my country where I live, and everything on profile. My paid orders I’ve been waiting on was erased, my personal info deleted, and bank account info is gone. It’s all gone. The only thing on there is a new user name the identity thief made and from the country Romania that was also changed by the thief. I have fraud on my child support card and bank card both of which were on my wish account. And honestly I use a password that’s really difficult to break. But I guess anything is possible. I have bought so many items from wish. But now I’m freaked out w just looking on Wish. Everything was either wiped out or changed. I have fraud on my child support card and bank card both of which were saved on my wish account. I have bought so many items from wish that now I’m too scared to even look on there. I just tried talking to someone now and she told me to do a trial that cost $* then $** after to get help. I need this fixed. As I told the last person who was going to charge me, I am really thinking abt going to BBB. Besides that, I said how am I going to pay $* from my card since my info was wiped off of my wish and then my bank account and child support cards have been wiped clean?? Makes no sense. Also, why should I pay you all $ when the fraud was done to me. I never asked to have my identity stolen, my funds stolen, and my wish orders stolen. I know I purchased a Disney Snow White dress for my daughter. And needless to say, she is extremely disappointed. She is **. Please help me. PLEASE NOTE:::: *MY NAME IS NOT THE USER NAME LINKED TO THIS ACCOUNT NOW, SO PLEASE CALL ME BY MY REAL NAME. The last email I received was addressed to my thief’s new username. That is NOT MY USERNAME AND PLEASE DONT ADDRESS ME LIKE THAT! Please address me by my real name. My name is:*Shannon Johnson**** Township Drive*Hendersonville, TN *********-***-******Thank you so much. Please help me.

GetHuman5101388 did not yet indicate what Wish.com should do to make this right.

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How Do I Get a Refund from Wish.com?How Do I Cancel My Wish.com Order?How Do I Check My Wish.com Order?What Do I Do If There's a Problem with My Wish.com Order?How Do I Get a Refund for My Wish.com Order?
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Wish.com

Customer service issue
Reported by GetHuman5101388
Jul 25th, 2020 - 9 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 27437 others
0 customers following this

Timeline

GetHuman5101388 started working on this issue
Jul 25th, 2020 11:26pm

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